Ordered the Tuesday special at 7pm and at 7:40 still no food. After having to ask the waitress where our food was, she said another 15 minutes. Unfortunately we had another engagement and could not wait any longer. After asking for a refund, the waitress got the owner/general manager, who was extremely angry at us for asking for a refund. He told us to either be patient and understanding or don't come back. We nicely asked for a refund again and the general manager told a person in our group to SHUT UP or I won't give you a refund! The manager was so angry he was shaking and seemed like he was going to do physical harm. Another in our group almost had to call police. Eventually we got our refund and gladly left.
I STRONGLY RECOMMEND THAT YOU DO NOT FREQUENT THIS ESTABLISHMENT.
This business and employee/owner behavior is not suitable for children and certainly not good customer service.
Recommend the manager take customer service, business management and anger management classes.
Cons: dirty, never got food, GM has anger issues
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