I won a makeover and was very excited as it would be nice to try something new. The stylist found a picture of a cute style to try and showed me a color that also looked like a nice brown with subtle auburn under-tones. Had my hair turned out like the picture and like the color sample I would not be writing this. But, when I got home my 5 year old said, ""Mommy, I liked your hair the other way. I wish you hadn't gone there. All of you looks very pretty except your head!"" You see, my hair turned out fire engine red and the cut was an uneven mess. Also, my scalp burned from the color solution. As requested I emailed the stylist right away to let her know the family consensus. She contacted me the next morning and said another stylist would contact me to work things out. There was nothing that could be done for the cut, but I had really hoped they would fix the color. I did receive a call and the stylist sounded very friendly but she said she would have to charge almost full price to fix the problems. Whether the original work was done for free or for a fee, I would have thought a salon would stand behind their work and offer to fix it gratis. I was so disappointed. My husband did not want me to go back so I got it fixed elsewhere. I will not go back or recommend Salon au Rouge. Cute salon, friendly people, but no satisfaction guaranteed.
Pros: Friendly employees, cute salon
Cons: They don't stand behind their work
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