I have been going to the Trellis since it was a little cottage house next to the hotel - when they opened the new facility (several years ago) I was so impressed and excited. It's a beautiful facility with sauna, whirlpool tub, pool, soft fluffy robes and all the little amentities. In the last year however I have seen it start to go downhill as they make obvious cutbacks. Previously they use to provide travel size shampoo, soap, etc. in the shower area - not they put everything into big dispensers -which I woud be okay with but the products were so watered down it was ridiculous - I couldn't get a lather from the shampoo or soap. 1/2 the time the shower's area's haven't been cleaned up from the last person - towls on the floors, etc. The service use to be impeccable but that has changed. If they are going to cut costs by cutting service then they need to adjust their pricing as well - a massage is $110 min. for 50 min. - that hasn't changed over the years but their service sure has! Kudos to Jennifer, Shon and Magda - the three quality massage therapists who have continue to provide a great massage. I wish they would go back to making the quality of the experience their focus instead of looking for ways to save penny's - they are going to push away their long standing customer base. I've talked to several friends who are no longer going because they have been disappointed the last few times and the competition has made their places more inviting. I hope the old Trellis that offered top notch service makes a come back.
Pros: Beautiful Relaxing Atmosphere
Cons: Service not living up to price
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