we were planning a move and had several estimates from different companies. we decided to go with new planet due to options of $250 packing and free storage. we signed a binding agreement for $2000. when the movers arrived not only was the foreman extremly rude and abbrasive. from the minute he walked in he already told us are binding contract was wrong. the estimator had forgotten to include several items on the drivers inventory but which were included on our contract. we tried to contact the estimator (yosef) but he told us he needed to speak with the owner. we had tried for four days to contact the owner of company. we had no success. the receptionist said he was on other line and then when i asked to hold for him he was suddenly no longer there. on day four with no return phone call from them. the receptionist told us the manager could speak with us. when asked if he was the owner the first response was no but then after being put on hold he was now promoted to co-owner. joe owner/manager was very defensive and rude. he said the charge was just based on total weight of load. the receptionist/ driver/ estimator told us our prive was based on cubes. we asked for explanation/ documentation of extra charges but could not be provided. we have yet to see an offical dot weighing or cube report. the only thing we know for sure is that are 250 agreement fir packing was raised to 500 dollars. the other explanitiow was that we gained 200 cubes and a 1000 lbs with addition of an autumun, empty dresser, day bed and two bed frames. the weird part is is that we dont own a day bed and only have one bed frame. joe was combative and at one point emplied it was our fault for not checking the drivers inventory and going off the binding contract we had signed. we have no choice to pay the extra charge to recieve our stuff. our reccomendation is if you use this company place the two arbitrators numbers on speed dial because you will be needing them after they scam you.
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