We have 5 pets that go to Four Paws (3 dogs and 2 cats). The last several visits we have had to convince the receptionist that our pets have been there before. The problem was resolved each time only to have the same issue come up at the next visit. At this point I am still unsure if they will have my pets on record so I bring they're paperwork each visit. \r
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Our pets are rescues and their initial fees (spay, neuter, etc.) are charged to the shelter. These fees have been on our account since we got our pets as unpaid balances for us. I have spoken with a manager and have been assured that the fees are the shelter's and we will not be held responsible. Even after I brought this to the manager, the receptionist still asked for the "unpaid balance" at our very next visit.\r
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On top of the customer service nightmare we have been going through with Four Paws, they are very very high priced. We paid $580 for our cat to get fluids and a test run, no procedure involved.\r
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The only thi
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