My wife and I had a disappointing experience with pooch hotel. Initially we signed up for a daycare 10 pack, however every time we tried to tour the facility despite calling ahead we were unable to do so because a manager wasn't available (we called ahead!). Not only was it waste of our time, but also unsettling. Why all the secrecy? Why couldn't the other employees give tours? Additionally, we felt the staff was generally confused and unfriendly.
When we went to cancel the daycare pack, naturally it took a lot of time because the manager wasn't present. When she finally did show up, it took about 10 minutes to find our keys while searching with her employees (nobody ever seems to know what's going on). After speaking with the manager about the cancellation it confirmed our belief that Pooch Hotel is an inferior dog daycare service. We didn't even get an apology for the missed appointments.
After our experience, we ended up finding another doggy daycare with knowledgeable and friendly staff, and open door policy. Sure, the pooch hotel has a slick website and a beautiful exterior, but beyond the flash there's a mediocre dog daycare center.
Do yourself a favor and shop around. You'll notice a difference.
Pros: NA
Cons: No open door policy, confused and unfriendly staff
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