Unfortunately I just found out about this review from Sara. I feel that I need to protect the reputation of my company and explain exactly what happened . \r
I believe, it is important to mention that it was the second time Sara used our company, which i am sure she would not do if she felt that we were not competent and the service we provided was inferior. The first time we moved her from Brooklyn to NYC in 2006. She paid $300, which is is our minimum charge. She did not give us any tips and we never asked for it. Next day she called and said that she felt sorry that she did not tip and asked me to pay each worker $20 each and promised to send me a check for it. I tipped my workers $60 dollars, but never received a check from Sara. \r
A year later Sara called me to order a move within Manhattan. When we came she was not completely packed. Her clothes were all over the place, some in bags that were falling apart. To insure that everything arrives at the new location in good condition, it was necessary to put clothes into boxes, which cost Sara $45. When we were ready to leave, I could not start my truck, the starter was broken. Things Happen! I fixed the problem within 2 hours, by buying and changing the starter right there on the spot. Sara said it was not a problem, because she did not have the key to the new place anyway and needed some time to get it. She, of course, was not charged for this time. She paid the minimum charge of $300 plus the $45 for the boxes. Next to her new building the closest legal spot was 400 ft away, which would take more time to do the job. Sara asked us to double park the truck and took responsibility for any possible tickets. We got two parking tickets and when we finished the job she gave us a personal check to pay for them. In a few days Sara called and asked me for money back for the tickets. I said it was unfair of her to ask, but sent her the money back anyway. \r
I am in this business for 10 years and it was my first complaint. I hope that hearing both sides of the story will help people to make a decision on who to trust. It is unfortunate that when one does an honest business there will be people trying to take advantage of it. As a proof of my well standing reputation please consider checking with BBB\r
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