I never was able to eat dinner tonight for my 9pm reservation for my fiance's birthday. By 10:15, it was clear that we would still not be seated, over an hour past our reservation. The staff clearly had no control over the front of the house. The host refused to make eye contact with me, and up to 6 hostesses at a time sat blank-faced, looking at the computer screen all evening, while many customers sat waiting to be seated. When it was 10pm, an hour past our reservation, a man walked by us and warned that he had been seated for a 6:30pm reservation and was just leaving, so that we should probably leave, because we'd never get out, and that the table service was just as bad as the host service. It's a shame that such a beautiful restaurant could be so poorly managed. Some recognition of their incompetance could have eased the situation. I will be glad to spread the word of how poorly we were treated, and how I was not able to celebrate my fiance's birthday this year because of the poor service we received. Word spreads fast in a small downtown area, especially in a bad economy flush with new steakhouses.
Pros: ambiance
Cons: poor service
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