I am a Philadelphia business owner, my husband works for a prominent Philadelphia business owner, so this is disappointing for me to have to write this review. My husband and I received a spa day for a Christmas gift.
The first time I tried to make our appointment, I was treated rather rudely by a guy named "Joe" - chalked it up to the holiday and decided to call back the following week.
Called again - all booked - no big deal, I'll call after the holiday. Last Tuesday I called again and the woman who answered was very nice - we were to start with massage and she would make all the arrangements. When we arrived, we went back to the previously mentioned strange bathroom/changing room - together. Clean, but kind of a weird set up - np, it's the city, there are space issues.
Decent massage, no complaints, except that the therapist asked me what the massage was supposed to be. They seemed disorganized after the massage, as if our being there for a whole spa couples package was a surprise and not on their books. I had to remind them what we had, why we were there, what all was included ? for a Philadelphia Salon to not have their act together ? unbelievable to me.
My husband's stylist Kelly did a good job, but was a little short with me through a smile when I was trying to explain what my husband could not ? I wasn?t criticizing her. I waited and waited - no one came by to even greet me or say they were running behind. After having enough of managing my own spa day and after my husband's cut was done we left - but not without speaking to the manager first. My hair was greasy, I was agitated and he didn't offer to have someone trim my hair immediately, which is all I wanted - he was just trying to appease me by offering more free services ? I wanted to cry.
Now I have to figure out how our lovely friend about this experience and that that this isn't the type of gift she would want to give to a client. Highlight was Stacey the manicurist.
Pros: Stacey the manicurist was great - saving grace of the day!
Cons: Came home in tears with greasy hair. Never felt like they were in control of the day.
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