On Saturday, July 12, 2008 at approximately 12 AM, I interacted with Patrol One officer #979. I am a resident in a community which Patrol One patrols. After being parked for about 15 minutes, I left my residence to move my vehicle, which I had left parked in a fire lane. When I left my residence, I noticed a tow truck and Patrol-One employee near my car. At this time, all four wheels of my vehicle were on the ground.\r
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As I proceeded towards the vehicle, the Patrol One employee said, ""Whoa! Whoa! Whoa! Whoa!"" in an unprofessional tone of voice. She then approached me and shined a flashlight in my face. I apologized for leaving my car in the fire lane and told her that I would move it. She responded by saying, ""Sorry, dude"" and rudely demanded that I do not talk to the tow truck driver. She then spoke with the tow truck driver, who proceeded to lift the car two feet off the ground. After the car was lifted, she informed the driver that he could now charge a drop fee of $72.00. She then got into her patrol car. I asked the tow truck driver how long ago this was reported, and the patrol officer yelled from her car window, ""I just called it in,"" and then she drove away with excessive speed. She repeatedly referred to me as ""dude"" and maintained a condescending demeanor throughout the interaction. This patrol officer was remarkably unprofessional.\r
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It would benefit not only the company, but their clients, if Patrol One had enforceable guidelines governing the professionalism of their staff. From my interaction with a Patrol One employee, I am under the impression that the quality of their staff is not something that is important to this company. I work in law enforcement and it is clear that the behavior of this Patrol One employee was well below the standards set by the industry.
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