I have gone to Eco-Clean (formerly eco-mat) for about 3 years. Recently they had someone new purchase the business and let me tell you customer service and care has completely changed! I take my laundry in for wash and fold twice a month. The past 3 times in a row they have failed to return all of my clothes to me. Each time I have to call and only once did the produce the lost items. Pants, towels, my laundry bags, even cash from my jeans pocket - all gone and not replaced. Not only did they not offer to help rectify their situation internally they wouldn't offer restitution of any kind! I will never EVER recommend them to anyone, nor will I be quiet about how poorly I was treated.
Pros: one of the only green cleaners in town
Cons: stealing from clients
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