Recently I boarded my pets at this terrible place know as Rob Cary. Normally my wife and I almost never leave town and when we do our pets stay with my brother in law. However he had been informed he had a terminal form of cancer. To help ease him through out this situation my wife and I treated him and his wife to a vacation to Florida. I had asked my vet about boarding facilities due to our situation and he suggested Rob Cary. When I arrived at this place it smelt terrible, almost along the lines of the bottom of an outhouse. I was willing to overlook this considering this was in fact a kennel and they do tend to smell of feces. After walking through the doors I stood infront of their counter for a good five minutes without so much as a hello. Now this may not sound bad, but taken I was the only customer in the room. Both of my pets were excited so I was using all my strength to control them while waiting for an acknowledgement. There were only two ladies working the front at the time, one of them was asisting a customer on the phone and the other was playing with a dog she had behind the counter. I cleared my throat in a very apparent way to try to attract her attention but it was all in vain. After a few more moments went by I was fed up and walked foward. She still ignored me, putting some little toy dog ahead of me. After she had made sure the pet was comfortable, the woman by the name of "Tammi" finally lifted her head to greet me. I tired to overlook her poor customer service skills but the events that follow make it difficult. I had filled out all the paperwork they had mailed to me but when I handed them to her she claimed they were all out of order. She talked down to me like I was a child and even insulted my intelligence a few times. The only good thing I can say about this place is that the pet care staff was polite and seemed to honestly care for my pets. However with people like this up front I find it hard to see how they get buisness.
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