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we love our real customers! - Review by citysearch c | Full Moon Records

Full Moon Records


we love our real customers! 5/27/2008

I just wanted to post a quick response to the review below. Here is what really happened, from my perspective. I received a phone call at night from a girl who wanted to sell some records to my store. I answered the phone ""hello"" as she had reached me at home and I generally don't get calls for the store at night. She sounded flustered that I said ?hello?, so I said ""full moon records"". She asked if we had a website and I replied that we did not. She asked if we had a store e-mail address and I replied that we did not. In neither case was my response angry or rude, it was just factual. This was not what she wanted to hear though, because she had made a list of her records and she wanted to e-mail it in. She had asked what kind of records we buy and I replied that we were looking for records that were in excellent condition. I explained that we don't buy from lists; it is a waste of time as far as I am concerned because there is no way to determine what condition the records are in. This was again not what she wanted to hear because her groans at our not having a website or e-mail turned to irritation that she would have to bring her records in like every other seller for the past 17 years. She then said ""okay I?ll just sell them to someone else"" and hung up. She then called back a minute later and started to leave a message (for my boss) complaining about what a ""j-rk"" I was. I?m writing this to let anyone reading know that we love the vast majority of our customers, and the others we really couldn't care less about. We give everyone the benefit of the doubt, but if people are rude to us, either in person or on the phone, then we may respond in kind. The person having the ""bad day"" was definitely this young girl; she projected her feelings on us when the info she asked for wasn't what she wanted to hear. She then called back and said ""check out your new review on city search dot com"" so I?ll leave it to the reader to determine if my assessment of her was correct. Pros: extremely nice, helpful employees Cons: calls from spoiled little girls more
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