GasPipe has earned the right to refuse the exchange of any merchandise for any reason, the place has been open for decades and I have come to the conclusion that these people know exactly what they are doing.Hence staying open for over decades and thriving.They CAN refuse you or anyone trying to return a broken or defective piece.It's unfortunate that some one spent$300(+/-)on a water-pipe,used it,probably broke it after using,and tried to return it.Of course they didn't want to help,no company in their right mind with a business sense would accept that.What is the point of the slander?Whomever tried to return whatever it was they are crying about above, probably busted though the door,cussing and making scene,probably made some unreasonableDEMANDS.Throwing a tantrum b/c the pieceYOU CHOSEwas not to your liking an hour later does not give anyone the right to sanderize this company. Whether or not it is damaged or just plain ugly, the staff and management uses their best judgement in helping you..and yes, they will take into consideration how nice you are about trying to return something.If you choose to make a scene and threaten slander from the get go, they will certainly not want to help you in any way shape or form.It is that simple.Patience and courtesy go a very long way at any store,being corporate or not truly has nothing to do with the fact that the Gas Pipe is superior to most of the other smoke/gift shops in the Austin area.The shop managers here in Austin are extremely well conditioned when it comes to choosing merchandise for their stores.They take it upon themselves to hand pick pieces from local glassblowers&artists so that the selection is personalized as well as supporting local vendors unlike OatWillies/PlanetK who order out of catalogs full of junk made in china by children who earn pennies a day maufacturing cheap products instead of attending school. Learn some facts before choosing to slanderize a company who tries to support our local artisans.
Pros: wide variety of local glass and delicious cigars
Cons: none
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