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Amazing customer service, and that's why I can't get an appointment as often as needed! - Review by citysearch c | Phyllis at the Madison

Phyllis at the Madison

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Amazing customer service, and that's why I can't get an appointment as often as needed! 2/21/2008

I've been going to Phyllis for over 10 years now...and for me, the commute is just under an hour. It's always worth the trip. I have never had a bad cut. My stylist is Rebecca and she's probably the best in the city. Rachel is my colorist, she used to be the best-kept secret in Cincinnati, but now the Cat's Out of the Bag as they say and I can't get in as often as needed. Both professionals are amazing, I'm a 50-something middle-aged woman and I'm always complimented on my hair...my hair cut is a classic cut that fits my face shape, age, and hair type. My highlights blend my gray and look beautifully natural. Rachel is truly an artist! Many of the stylists have been there since I started going...only recently have I noticed staff changes. The manicures and pedicures are the best around and worth every penny. I was a little disappointed in my last massage, but that's the only negative experience I've ever had at this salon. You can't beat the service, everyone has always treated me royally. I will follow Rachel and Rebecca as long as they will put up with me! Pros: Rachel and Rebecca, their talents rank a 10. The salon is very accessible.Classy setting. Cons: Should consider updating skin care services, including massages. more
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