I've been to Sybil a few times for various services. First the good news, most of my experiences there have been ok. The salon is well located with a cute atmosphere. I have had a haircut, manicure, and brow wax and the work was of good quality. Now for the bad news, the salon could use a customer service overhaul. My last experience at Sybil was terrible and I don't think I'll be going back. I was treating myself to what I thought would be a relaxing manicure after a hard week of work. I arrived and was not greeted by the receptionist. When I tried to check in, they seemed unsure of my manicure appointment and did not seem to have anyone available for me. As I waited for 20 minutes, two small, mop-like dogs barked at every person that passed by the window. I am not a dog person and found this to be very stressful. They sent me upstairs to the manicurist who was with other clients and I had to just stand there in the doorway waiting for at least 15 minutes. Finally, it was my turn and the other clients stayed in the room talking loudly on cell phones. I think it's pretty basic for spas to have a "no cell phone" rule and I am surprised that Sybil has not considered it. Finally, when I finished my manicure (2 hours after my original appointment time), I came downstairs to find the lights mostly turned off and the staff cleaning up. They "forgot that I was up there". I felt really rushed and unwelcome. In short, I have never had a problem with the actual work, but the salon and spa could improve their customer service to give clients the relaxing experience that they are seeking.
Pros: Cute atmosphere, great location
Cons: bad customer service
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