I wish I had the previous reviewer's experience, but I didn't. Had an intermittent problem with my garage door and my home warranty company had them call me. The first appointment was canceled because they had a transportation problem, but they didn't even bother calling up so I had to. We set up another date and their technician came in to fix the problem (I wasn't present). The following day, the same intermittent problem persisted. I called them again and described my problem, and despite the fact that the condescending tone of the person I spoke to somewhat irritated me, we had another appointment set (through my warranty company of course). By now, I've disconnected my garage door from the opener and used the lock/latch on the garage (the previous owner of our home used nails to put tension on the wires that connect the latches to the door handle instead of turning the handle... I suppose they lost the keys). Anyway, simply removing the nails engaged the locks/latches again.