I had visited the Groove before back in Sept 2007. I thought the atmosphere was great and Ms. Mary was great live entertainment that all my family and friends could relate to no matter what their ages were. The food was a little so-so and pricey for what you get. That was the only downfall at the time. I called back in the beginning of October 2007 to make my birthday plans for Dec 8th, 2007. I reserved 5 tables for 20 people in front of the stage. I even called to verify on December 4th my reservations. I was told no problem as long as my guest arrived at 730 prompt. I was very excited and in a good mood but that faded quickly!! . I drove up in the parking area- valet guys came in my face as I OPEN MY CAR DOOR DEMANDING PAYMENT before they even parked my car!! I was informed I had no reservations, no tables were set-up, my guest where sitting in the lobby looking puzzled. I was given rude looks by the hostess and made to sit in the front lobby area until she let the rest of the guest in who had reservations!!!! How HUMLIATING! Tried of waiting -asked to see the manager. I was told by the manger that my seating was BUMPED due to a paying party and would have to wait until tables became available. A weak apology. No offers of complimentary drinks or food. Once seated the waitress was nice-but added other people?s tabs on my bill. I can not say I had the experience I should have had on my birthday but made the best of it. I f you decided to make reservations for a celebration at Groove Restaurant and Dinner Club beware of someone with deeper pockets then yours!!! You will be kicked to curb!!!! So sad for your you guys-so much potential!! 2 stars for you!!!
Pros: entertainment
Cons: management and staff are unprofessional and unorganized
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