Flatwater was my 1st choice to have my wedding reception and I had called to get more information. After playing phone tag, I got a hold of the special events manager, Rakesh. His attitude was snide and arrogant, any questions I had he told me to refer to their events sales kit and quickly got off the phone with me. I emailed him twice with questions, left several voice messages, and called from a land line and had him pretend he couldn't hear me and hang up on me. Needless to say, I won't be choosing them as my venue. I tried to call and speak to the manager, but Flatwater's fantastic phone queue leads you to an ""error"" and you get hung up on. I finally had to call the reservations line and speak to a receptionist (LINDSAY) who also wasn't apolgetic when I relayed my story. I told her I had seeked Flatwater out to give them the business, no sorry, nothing, just asked me if I wanted to leave a message for the manager or if I wanted him to call me back. I'm 100% sure I WON'T be receiving a phone call from him. Such TRAGIC service for a beautiful venue. I don't think I've ever encountered such lack of customer service, and ignorance.
Pros: the view
Cons: everything else
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