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Beware of customer service or lack thereof - Review by citysearch c | Noisy Oyster

Noisy Oyster

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Beware of customer service or lack thereof 8/19/2007

After window shopping at several restaurant menus we landed at the Noisy Oyster on Market St. After an acceptable wait time, we got seated and that is when I noticed that my booth seat was not clean so I leaned down to clean it where the hostess was watching and didn't even bother to offer to clean it or have someone clean it. That was okay I got over it quick. We then looked at the menu and ordered an appetizer, 2 drinks, 1 salad, 2 soups and 2 entrees (Yes we were hungry). The appetizer was out fairly quickly which was nice and it was also decent. Not 3 minutes after that the 2 soups were on the table, at that time we were just starting with the appetizer so I asked the waitress to take them back 'til we are done and she did which was very nice. About 5 minutes after that those soups showed up again and of course we were not done with the appetizer so I decided to let it go and did not say anything. No joke, the entrees were delivered about 3 minutes after the soups and before the salad. We politely asked to return the salad as it came after the entree. To say the least, there is no system in place for timing the food delivery and/or sequencing and when you complain the waitress looks at you like you are from a different planet. My wife's entree was grouper stuffed with crab, she took a bite of it and the first thing out of her mouth is ?that it is too bland? so she stopped eating and put it to the side. When the waitress inquired about the food we said it is bland and her response was ""SORRY"" and quickly walked away. At that point I was upset because she really was not concerned about the customers but rather about table turnover. Needless to say, Noisy Oyster's management philosophy came out loud and clear: ?come in spend money and get out as fast as possible whether you had a good experience or not?. Cons: No service oriented culture more
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