This is my single account, although my neighbors at the time would agree. First off, the fact that they operate out of an office out of the bottom of a nasty Ramada Inn should have been my first red flag. \r
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But, I originally was shown the property at 1403 Central Parkway, on the 5th floor, I was told that in addition to the spacious quarters, free utilities, and ""profession"" neighbors, that an a/c unit would be provided for an additional $1 a day and a pay washer and dryer would be placed on that floor prior/shortly-post move in. After moving in, I inquired about the A/C and was told that I was expected to PURCHASE a unit (to cool over 1000sq/ft with 13-15ft ceilings) and in addition pay $1 per day to RUN the unit, not RENT it. This was a line that 7 other tenants complained about having ""run"" on them. \r
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The next ""incident"" were the washer and dryer. I waited nearly six weeks and they never showed up!!!!! I spent $1k of my own money to purchase a stackable washer/dryer for my personal use. When topics like that were brought up in close proximity, the subject was closely changed. \r
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However, the greatest service oriented debacle revolved around my fridge. I came home to smell BURNING one night, and a noxioux odor that could only be that of an electrical fire/over-heating. Turns out the motor on the fridge was burning. I called JLM nearly 35x that night and the girl on-call said she'd send someone out in the MORNING regarding the smell of something potentially catching on fire! The next day once all of my food had spoiled and I lost an entire night of sleep, they informed me that they would provide me with a new fridge for an additional $15/month and that renters insurance would have to cover the cost of my food after their poor service. \r
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During that time I had to deal with neighbors who were drunks, addicts, and even an EX-CONVICT. They even billed me after I moved out because they flubbed their paperwork.\r
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Do not rent from them, you WILL REGRET it ...
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