From the moment we paid for the dress, the atmosphere changed dramatically. Just about everything we have been assured of at the start turned out to be a misrepresentation of fact. From their inability to now handle shipping our dress, to the necessity of having to go through several rounds of alterations, the entire experience was frustrating and disappointing. The final straw was when after having to alter the dress several times (by two different seamstresses), they had caused the dress to become very dirty at several locations at and above the bottom hem-line. After first claiming the dress had started out dirty, they final stated that it was the customers responsiblity to clean their dress after purchase. In other words, they made it clear that they routinely sold "dirty" dresses, and professed that this was nothing out of the ordinary.
Bottom-line - Save your money and a great deal of frustration. Find a different shop.
PS: Everyone but the seamstress named Maria was also generally very rude. Especially the store manager, a woman named Elizabeth. And in case you are thinking that we are just picky, when we consider the entire planning we did for the wedding, this was the only experience we had that was disappointing, and the only individuals from the florist to the caterer, from the hotel to the photographer that we would not recommend to our friends.
Pros: Maria the seamstress
Cons: Everything else. Rude, unprofessional and untruthful
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