A club with such a pricey tag should be paying their employees, right? My few times in the gym, I've seen lots of sharp sales associates in their office-- management that sits around and socializes-- and a checkin person who is forced to stand for their entire shift.
Upstairs, I've seen an abundance of dirty towels, lack of trainers upstairs-- everyone is usually talking (Which isn't bad... if they would walk around and notice the people paying every now and then to make sure we aren't about to drop a weight on our head or twist our arm from using equipment improperly).
Also, trainers rarely make their appointments. I was stood up for mine. After talking with others, it seems they were stood up as well.
Given the expression of the "little people" in this corporation, it doesn't seem that they're too satisfied. I see new faces regularly which makes me think little is done to keep the faces I had grown fond of. Good work goes unnoticed and unrewarded.
Too bad. The gym had potential. If you want to pay a lot for using equipment without any help that you could have paid a lot less for elsewhere... Then this is the gym for you. If not... move on. There are many comparable clubs out there that cost less.
Pros: Great Equiptment. Decent classes.
Cons: Poor service. Uninformed Staff. (No one knows anything about anything other than the mediocre task they're doing).
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