I think that the ratings from this site may be getting to this shop's head. It's definitely busy... but maybe too busy for their own good? If the customer service is lapsing, does that translate into the performance of the work being done?\r
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After using them a couple of times for basic work on my M5 over the last couple of years I called to try and make an appointment for a routine service (check up, oil change, fuel filter, etc.) This is a basic service that is the bread of butter of an idy b/c it's fast, straight forward and they charge a flat rate for a quick service. \r
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In the 30 second phone call they told me that I was NOT allowed to make an appointment at the time, and to call back in a number of days. Ouch. Nice service. What happened to the concept of taking an appointment? This is LA. There are thousands of mechanics around (of which I am about to try out another highly rated one)... why just lose the business?\r
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Instead of ""We can't get to it this week. Why don't we put you down for the next opening... is next Wednesday ok?"" it went like this:\r
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German: We can't get to it this week. Call back Monday.\r
Me: Ok. Can I make an appointment for the middle of next week. I'll be traveling and would like to put it in my calendar.\r
German: No.\r
Me:....\r
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Honestly. They do a good job with their work most of the time.... but there are a lot of other shops out there that can perform the same work. To me, a good shop is one that concentrates on all aspects of service. If they don't have time to simply take an appointment for a week in advance, it tells me they are slammed and may not be concentrating on service like they once did.
Pros: Service Quality, Lack of ability to take an appointment a week in advance?
Cons: Clean, Close to PCH/ West Side, Quick maintenance work
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