As a new customer, I waited almost 40 minutes for my stylist. No one came to inform me of the delay as I waited and when I went to the front counter to ask the reason for the wait the receptionist was completely unhelpful; she told me to just keep waiting. I asked if I could change the brow wax to before the haircut since I was waiting and the schedule was messed up anyway. She said she would check on it; I found out later that the spa never heard my request to have the wax done while I waited. In the end the haircut was nothing to get excited about. Instead of the requested cut she basically gave me the cut I already had just polished up. That in combination with the receptionist who was so rude and unaccommodating to the mismanaged schedule means I won't be returning.
more