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Abysmal Service can't make up for decent food - Review by citysearch c | Mai Village

Mai Village

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Abysmal Service can't make up for decent food 11/13/2006

It is an age old debate - which is more important in a dining experience, the food or the service. The Chef in me would like to think it is the food however, after this experience there is no way the food could ever make up for the absolutely horrific service. To start, we stood at the hostess stand for several minutes before the ""hostess"" (who turned out to be out waitress) finally noticed us and begrudgingly showed us to a table. I should note that the table was bare - no place settings, no condiments, nothing - it was only when our food was about to come out that we received a placemat and silverware. Our waitress disappeared for a while and returned about 10+ minutes later to take our drink order - thank God it was happy hour and we received 2 for 1's since we were never offered another drink. When we went to order we were all planning on having the 7 course beef meal, but were told we couldn't have it since there was a special event that night. Don't you think you could have mentioned that you wouldn't be serving your signature meal when you seated us 20 minutes ago?). Another waiter delivered all of our food which was good but not outstanding. We saw the waitress twice more - once she walked by quickly when we were almost done eating and asked if everything was OK (a little late) and the second time was about 15 minutes after we finished eathing when she dropped off the bill (note: our plates weren't cleared when we were done and she never came back to collect the bill, so lucky for us we had cash). To sum it up the whole experience was inhospitable. Instead of feeling welcome, we felt like we were crashing their private party and being an inconvienance. In a city that has several good Vietnamese restaurants, I'd suggest trying one of them instead of Mai Village. Pros: Decent food Cons: Service may be the worst in the Twin Cities more
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