I've been to this spa before and have had a wonderful experience. Their relaxation room is like a dim-lit lounge with plenty of reading material and drinks and snacks to enjoy while you wait for your therapist. The atmosphere is relaxing and enjoyable, however my last encounter left much to be desired. I had a 60-minute deep tissue with a therapist who chewed gum during the entire session. In addition, the room they put me in was absolutely freezing. I was cold and uncomfortable the entire time and distracted by the gum chomping. When I complained to the front desk that the room was not up to par, they didn't seem to care or take note that they would do something about it. They took my money and told me the rooms were always cold!
Some customer service for a top rated spa!! If only the service were as welcoming as the lounge.
Pros: Ambience
Cons: Lousy Customer Service
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