I have been a dedicated customer of Bike Barn for seven years. I have visited the Kirby store for any bicycle maintenance, part or accessory for my family - we have five bicycles all purchased from there. Over the years I have noticed that the quality and generosity of customer service has gone downhill. When I enter the store I can stand at the service desk for 15 minutes before anyone asks me if I need help, even on slow days. The employees talk amongest themselves, eye customers and ignore most walk-ins, and I don't sense any feeling of genuine concern or business-like manners. I don't see it beneficial to remain a dedicated customer of Bike Barn and I urge others to find a more customer oriented bicycle shop. You can find a better price on all bicycle accessories because Bike Barn overmarks almost everything unless its a sale weekend.
Pros: clean atmosphere, lots of accessories
Cons: poor service, poor employee quality, overmarked
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