I took my boyfriend to 16/20 to have shirts made for his bday. I called ahead to try and make an appt. I was told no need for an appt, just come before the brunch rush at 1:00. By 11:30 the place was swamped and chaotic. I finally got someone to speak with us, she informed us we should have made an appt. That was annoying.
They have one book of fabrics which is a major bottleneck. They say that they take no less than 12 measurements, it was more like half that. 7 weeks later we never received a call that the shirts were ready, I had to call them. When you're spending $1000 on 4 shirts, you expect better service than this!
The shirts are beautiful in any case. If they work on their customer service then shopping there would be perfect.
Pros: Craftsmanship
Cons: Customer service, Communication
more