i spoke w/ an incompetent woman when placing my order, she didnt explain my options to me nor did she work w/ me to incorporate my ideas into the design. after placing my order i followed up to send a file via email that was needed for the order. i called back multiple times throughout the week to confirm their receipt of the email & to ensure all was okay with the order, and never got a call back. once i went in to pick up my order, as expected, it had been done incorrectly. i had to wait 20 mins while they fixed it, and then paid over the amount i had expected to, based on what the woman had told me over the phone. based on poor customer service, i would not use lucy's cakes again nor would i recommend them to others.
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