Arrived at hotel at 6pm on check-in date and our room was not ready. Hotel offered to upgrade us but only to a smoking room. We would have to wait 45 min. for a non-smoking room (with no upgrade). We had an hour to get ready before heading out to a play, so we spoke to the manager who only offered us a drink at the bar. Only after we pressed the issue did he offer us an upgrade to a non-smoking room (guess they had one afterall) but only for the first night. After half an hour spent sorting this out our original non-smoking room was ready. We were offered nothing for all the stress and inconvenience. The room was terrible (tiny with only a double bed and paper-thin walls). We complained further the next day and, finally (for a fee) were able to upgrade to a normal room.
Pros: good location
Cons: bad service, small rooms
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