I don’t recommend anyone buy a home with this company. The customer service from the beginning and not even a year into it has been terrible. We bought in June 2017. We almost didn’t due to the level of customer service but decided to go forward with the purchase because we really loved the house. Fast forward to this week. Our flooring on the second floor is bulging under the carpet. We submitted the request stating it may be a structural issue as we were supposed to in order for someone to take a look at it. Wendi Allen, who is a warranty coordinator, sent a flooring vendor to do the initial assessment. The flooring vendor stated he couldn’t tell what the problem is and He “just does flooring” but clearly noticed the issue. Wendi sent my wife an email stating she “sees” issues like this all the time and we should wait until May to have someone come back out to look. How could she know if the issue is structural or not? No qualified professional has been out here to see what’s going on. But we should wait for another 3 months anyway? Hilarious! Then when my wife went back to her to tell her we wanted someone out before then she tried to convince her again to wait. My wife had to get into an email argument with this lady for her to agree to send a qualified person to assess the issue. We’ll see how the repair process goes.How’s that for customer service? It appears once this company has your Money they could care less about you after the fact. My point is as a customer if we are the ones living with this issue daily and WE invested almost 300k into the purchase of this home why should we be made to feel like our concerns are not serious enough to warrant a PROPER AND PROFESSIONAL assessment now and not in 3 months? Something to consider. Buyer beware!!
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