Was able to call in for same day service and better yet, they called back and were able to send a tech earlier than originally scheduled. I received a confirmation text that included a photo of my service tech along with a little bio about him - kind of cool. Bob D. arrived right when he said he would and obviously knew his stuff because he was able to pull up the history of work on our boiler for diagnosis, offer me options for service before doing any work, and fixed the valve super fast. He was in and out in about an hour. That's about as good as it gets for an unexpected repair!
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