My first time using this company and it went off very well. I moved from Tennessee to Massachusetts and the experience, from the estimating stage to the delivery and sign-off was wonderful, contrary to all the reviews I had heard about the company. I think it all depends on who shows up to load and then deliver your stuff and what type of day they have been having!
The estimation process was smooth and in the end turned to be fairly accurate of the weight I actually had after the truck was loaded. This is where most companies will get you, estimate low to get your business and then charge you later for the excess weight. Colonial estimated lower than other companies, but in the end, that was only about 500lbs lower than what I had.
The guys who showed up to pack and load my stuff were friendly, helpful, flexible, and understood every single instruction I gave them about care for my items. They worked diligently from 8am to 6pm to pack and load the truck, never complaining or 'showing attitude' about the work or anything else.
The guys who delivered the stuff to my storage unit were, once again, courteous and fast at their work. They loaded the storage unit well enough to fit all my stuff. They could have done a better job of stacking logically, but, in their defense, they probably did not know what boxes went together and where to place furniture.
Overall, a good experience through and through and I will recommend this company to friends and family. Please do your homework and get 4-5 estimates, including one from Colonial, and then compare and contrast experiences to make the best decision for you.