I've been trying to schedule an appointment for over 2 weeks now. I've got to say, this has been one of the WORST customer service experiences I've ever had. I've called them half a dozen times and spoke to a man named "Russel" several times. The first time I called, he said he can't take appointments and a manager would call me back...spoiler alert: that never happened. I left several messages over the following days and finally got reconnected with Russel who proceeded to shout/yell at me over the phone and finally hung up on me. If the manager or owner is reading this: I would seriously consider firing Russel. He is ruining your business. Based on his interactions alone, I am refunding my gift certificate and asking the giver to get me a massage at another local business. AVOID!