Good: They were friendly when selling me the bed.. Bad: Their bed began to sag 30 days after we bought it, became very uncomfortable 60 days after. We receives a warrantee replacement and they verbally extended the comfort guarantee. We have the same sagging issue and now they refuse to honor the comfort guarantee. On top of that, they lie about phone calls they made to us and call us liars.. Improvements: Only a replacement bed and an appology from the store manager is going to make us happy.. Other: Unbelievable how wrong this place is. Never been treated like this by a company..