Ziebart-closed

3.9
48 reviews
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id: 30692603
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3170 Draper Drive
Fairfax, VA 22031

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(703) 591-0900
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Car Detailing Service

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Reviews
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( 12 )

Best

I had my maxima tinted there, tint looks great, and the price was just as they quoted on the phone. Then I had my car detailed there because I was going to a wedding. That's when ...

Worst

Jason B.\r Ziebart is also providing this level of "service" here in Michigan. I just had an experience much like yours here at Ziebart in Monroe Michigan. I took a brand new 201...

I"m hooked 3/22/2011

I"ve had several experiences with these folks, each one more remarkable than the last. First they detailed my car, did a great job, and they took me in without an appointment. But then a few years later my sunroof broke so that I couldn't even close it and the dealer told me I needed a whole new unit for over $2500 !!!!. The guys at Ziebart were able to fix it for me for about $500, still not cheap, but they didn't try to take me to the cleaners like the toyota dealer tried. I"m hooked more
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They cleaned everything very nice 3/18/2011

My seven year old threw up in the back seat, what a mess, the car stunk so bad I could hardly drive it. I called several places but the man on the phone at ziebart at least sounded interested and explained what they would do. They cleaned everything very nice, no more smell. I really like the fact that they didn't put any kind of fragrance in the car like pina colada or something like that, I hate that stuff. I'll keep these guys in my speed dial. more
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exceeded my expectations 3/15/2011

exceeded my expectations. I asked around before choosing Ziebart for undercoating my F150. Then they showed me some cars that had their Diamond Gloss Paint Protection. Now my truck looks better than it ever did. (I bought it used). A nice job on the undercoating too, very thorough. Nice guys, gave me a rental for the day, beats hanging around all day, at least I got some stuff done. Thanks to Mike & the crew. more
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Would highly recommend. 3/11/2011

Few years ago had my car detailed here. I brought in a 10 year old car, which looked every bit the 3650 days I rode her. Roof succumbed to oxidation, loosing its luster - no shine. Inside had beautiful golden dog hair, everywhere, on a black interior. yes looked like shaggy carpet. WOW WHAT A DIFFERENCE, car looked brand spanking new. Would highly recommend. more
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no thanks 2/6/2011

Ziebart installed a remote start on a truck that I purchased prior to me buying it. The remote start works great, but when the battery for the transmitter died, they wanted $25 to reprogram it. I have other remote starts from this same brand and model number.They have a program button on the dash and a small instruction book to keep in the glove box and that make reprogramming the transponder very simple, not costing $25 and only taking about 2 min. When questioned about the reprograming, I was told that I had to make a lead and have the book in order to reprgraming the tranmitter. In the end, I plugged the led button from my other car into the truck and reprogrmed the transmitter and saved $25 and it only took 10 min for the entire process more
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satisfied and grateful 10/28/2010

My seven year old threw up in the back seat, what a mess, the car stunk so bad I could hardly drive it. I called several places but the man on the phone at ziebart at least sounded interested and explained what they would do. They cleaned everything very nice, no more smell. I really like the fact that they didn't put any kind of fragrance in the car like pina colada or something like that, I hate that stuff. I'll keep these guys in my speed dial. more
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I'll be back. 10/28/2010

I"ve had several experiences with these folks, each one more remarkable than the last. First they detailed my car, did a great job, and they took me in without an appointment. But then a few years later my sunroof broke so that I couldn't even close it and the dealer told me I needed a whole new unit for over $2500 !!!!. The guys at Ziebart were able to fix it for me for about $500, still not cheap, but they didn't try to take me to the cleaners like the toyota dealer tried. I"m hooked more
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Ziebart undercoating scam 10/20/2010

I have had my 97 Toyota 4runner "rust proof" undercoated since I purchased the vehicle new. I also pruchased the "rust though warranty" with the initial application of undercoating. Ziebart has appplied reapplication of the undercoating each year. Now there are areas of rust through on the vehicle and am getting the run around for repairs and honoring the warranty.Unfortunately my receipt records are incomplete after several moves and the Middleburg Hts Ohio location at which I had all but two of the applications of undercoating area also "incomplete". Several years ago I had started scrapping the rust from the underside of the SUV before the appointment for undercoating because one year I noticed they were just spraying over the loose and rusted undercoating to make it look as if they really were doing a go job! I would never pay to have this done on another vehicle and would adivise other to avoid this company for undercoating. more
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Scrupulous Pricing 9/2/2010

Basically I wanted the whole car tinted and I received a coupon from Ziebart for $50 off. I passed by on a Saturday to inquire about the price. I was told by Alan that it will cost me $199 for the whole car. I did not make an appointment at that time since I wasn't sure when I can take off from work. I finally called them Teusday to make an appointment and I was booked for Thursday. When I walked in on Thursday, he was going to charge me $189 and Alan said he already gave me a discount. The original price should have been $229! When I showed him the coupon that says $50 off, he said he can only give me additional $10 off. When he asked me where I got the original price of $199, I told him that that's the quote that he originally gave me 5 days ago. In any event, I still had it done because I already took a day off from work. I posting this message so hopefully no one else will be trapped by their scrupulous pricing together with a coupon program that they do not honor. more
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Manager is Rde 6/29/2009

Mike should have left out the second part of his statement about the customer. Now he does look like a rude Manager. I guess I will not go to that store when I am in town. I am sure there are other detailers in the area. more
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rude and indifferent customer "service" 6/12/2009

Spoke with Mike, manager, on the phone concerning Ziebarting (undercoating) my new truck. Apparently, he thought I was being rather vague and launched into an explanation of how Ziebart refers to so many things other than undercoating that it was impossible to determine what I was referring to. Since I was properly chastised, I explained that I have only been using Ziebart as a rustproofing since 1976, and at that time that was how one referred to the process. Many changes since then apparently. Despite a bad gut feeling, I made the appointment and drove on out there early. When Mike arrived about 5 minutes later and found me waiting between service bays he did not so much as acknowledge my presence until I coaxed some sort of grunt out of him by saying hi. He went in a closed the door. Soon after that a small crew of sullen employees drifted in. The door stayed closed. I finished my coffee and left without any further contact with any of them. Sometimes you just get that funny feeling more
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Always satisfied with Ziebart. 6/11/2009

I"ve brought several vehicles to Ziebart in Fairfax and other locations. They've done a great job every time. We even got a loaner car when the job ( a big 15 pass van) took until the next day.\r It's the only place we go. more
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Rude... Bad attitude 5/17/2009

Very rude manager with a very very bad attitude towards prospective customers. I left right away and got windows tinting done at another place much cheaper with warranty that these people think only they provide. more
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Poor Customer Service 5/8/2009

I had a very bad experience with the "manager" (Mike) of this franchise where I went for my second warranty service including diamond gloss and interior guard reapplications. In addition to these expected charges, I was charged $50 for "rust inspection" (I also pointed out to the manager that he had forgotten to charge me for the $120 for inner guard application which he then added to the invoice). I mentioned to the manager (Mike) that I didn't recall paying the $50 last year when I had my first warranty service done. He looked it up in his data base and said I had. He then accused me of trying to scam him and lying - he was as blunt as that. I was livid. Mike's told me he did not like to deal with customers, said "old man, things were going to get worse" for me, continued to call me a liar and cheater and other words to that effect. I couldn't believe Mike's attitude. Since there is only one Ziebart dealer in this area of Virginia, I can only assume Mike and this franchise do more
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Buyer Beware-Poor Service 3/31/2009

Service was not professional or reliable, and there was no offer for loaner cars despite my difficulties expressed in getting rides to drop it off and pick it up. The only efforts were to sell additional products and services at or above retail prices, on top of the already $567 or so on a detail and undercoating, which when they quoted the cost in writing, was on sheets detailing what that entails, which they did not follow through on at all. \r \r I was never offered a loaner car, even after reporting serious problems and the need for my entire detail to be re-done, and the undercoating needing to be stripped to frame, cleaned, and re-done. All I got was a "stop by and wait 5-10 minutes we can touch up whatever spots we missed." That was after explaining the following:\r Pick Up, seats soaked, still dirt all over interior, quick look underneath still mud on the undercarriage, runs of armor all inside/blotches, still garbage under seats from back when carpenter owned truck\r -Pictures more
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ISSUE WAS RESOLVED TO CUSTOMER'S SATISFACTION 7/10/2008

This customer received his $30 refund shortly thereafter. We always stand behind our work, we're not certain we broke it, but we made it right. One would think he'd have the courtesy of retracting his review, or at least acknowledge the refund or that his tint job was top notch. \r Mike more
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Great place for window tinting! 1/24/2008

Took my truck in for window tint. Salesman was very helpful. He described everything up front. Nothing to complain about here! Technician was very courteous.I have had the film on for three months now. Holding up great! more
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They broke my rear brake light cover 6/12/2007

Their company removed a rear window brake light cover in order to apply\r the window tint. The cover has two prongs on each side that were broken\r off by them. The cover was placed back on without being able to be\r resecured. I noticed the cover hanging off the next day with the broken\r prongs detached sitting on the back window sill.\r \r I drove my car back for them to inspect the damage and they claim that\r it is not their fault that it happened and that these kinds of things\r just happen.\r \r My proposed solution was to refund me $30 for the cost of a used brake\r light cover.\r \r Mike, the manager on duty, told me that he would not do this and that\r his only solution is to super glue the plastic prongs back on.\r \r I then spoke to a Mercedes Repair shop and asked if there is any way\r this solution would work and he said that the first time that the cover\r is taken off in order to replace a burned out bulb the flaps would again\r break off, if they even last that long. more
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Owner Message

  • Ziebart Fairfax Offers Auto Detailing, Auto Accessories, Auto Window Tinting, Remote Starters, Rust Protection, Scratch Repair Services, and Rhino Linings Spray-On Bed Liners. Ziebart Fairfax can protect your vehicle against rust, reduce road noise with our underbody sound barrier, and protect your paint against acid rain and dulling with Diamond Gloss Paint Protection. Take advantage of our shuttle service, enjoy free gourmet coffee and WIFI while you wait

Additional information
  • Neighborhoods: Fairfax
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