I had a very bad experience with the "manager" (Mike) of this franchise where I went for my second warranty service including diamond gloss and interior guard reapplications. In addition to these expected charges, I was charged $50 for "rust inspection" (I also pointed out to the manager that he had forgotten to charge me for the $120 for inner guard application which he then added to the invoice). I mentioned to the manager (Mike) that I didn't recall paying the $50 last year when I had my first warranty service done. He looked it up in his data base and said I had. He then accused me of trying to scam him and lying - he was as blunt as that. I was livid. Mike's told me he did not like to deal with customers, said "old man, things were going to get worse" for me, continued to call me a liar and cheater and other words to that effect. I couldn't believe Mike's attitude. Since there is only one Ziebart dealer in this area of Virginia, I can only assume Mike and this franchise do
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