I stayed at a upscale downtown hotel unfortunately they sushi chef had left for the night, so the bartender recommended this place & draw a map so we could find it walking from the hotel. Arrived and walked in and was immediately told by the bouncer at the front that the management instructed him to not allow us to enter. I stood there with disbelief not understanding why we were be rudely rejected but others where still be allowed to enter. I asked him why and he informed me with quite some verbal force to leave and again that WE are not allowed in. My friend turned & said lets just get out of here. This was totally humiliating & embarrassing -doing nothing wrong be rejected without explanation. It drew so much attention, I had several of they're patrons stopping me asking me what went wrong as I left.
After leaving and gathering myself, I called the restaurant to get the managements name, and the female hostess promptly gave Anthony & K. She also asked did I want to speak with management currently on duty I asked what was his name she informed K, so I then asked what was the bouncers name & she stated Milton. I told her that I would need to speak to someone else, she then asked what happened. I briefly informed her, she stated that she did not understand at the time because she was helping the guy that was in front of me when everything happened.
She asked me to return to speak with management, and I did.
Once my friend & I returned, I walked in to the Bouncer (Milton), Manager (K, who informed bouncer not to allow us to enter, and the female hostess discussing there mistake. They began apologizing, and informed that they had mistaken me for someone else, after being informed this I was shocked. He then asked did I want to be seated, I informed them that they did not handle the situation properly. I then stated to them that they had totally, humiliated in front of they're patron, why would I then want to enter and walked away.
The manager then pretty much tried to convince my friend for us to return and he would comp our meal & a drink. Sorry no offer of free meals & drinks can allow me to want to return. If I was treated like that at the door trying to enter, I definitely do not feel confident with them cooking my dinner.
Hope mistaken identity happens to no more of there patrons.
Pros: Looks Nice From The Outside
Cons: Horrible management & door staff.
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