West Broad Hyundai

Everything is great when you are buying, but poor customer service if there are any other issues. Had an issue arise and they did not handle it very well. Transferred phone calls from person to person and/or place the call on hold and never pick up, nor returned call. more

I set up a service appointment to have my 2104 Hyundai Santa Fe Limited over 3 weeks ago to get a recall repair done. I even called earlier today to find out how long it would take after explaining why I was bringing it in. The appointment was set for 2:00 p.m. and I got there at 1:38 p.m. Upon arriving I was told "someone would be with me in a moment." I waited a few minutes and then was called to an advisor's desk just to be told they can't do the service because "we don't have the part necessary to take care of the recall on the hood latch." I am upset that someone didn't call me in advance before I went to the trouble of taking the car. I am very unhappy with the way this dealership's service department has handled this situation not to mention the fact when I purchased the car new here in 2015 I paid for the VIP service agreement which covers routine maintenance such as oil changes and each and every time I have to tell them as they do not have that information in my file. I have complained about this since purchasing the car. VERY POOR!!! more

Great customer service would return in the future!!! more

Great service. friendly people. buying was a breeze more

It was a great experience. Didn't have the model we were looking for, but we were offered a ton of alternatives, and ultimately picked a car with more features than we required at a fair price. more

I drove 70 miles to buy my car from West Broad Hyundai because of the price of the car, less then $700 what the dealers around my house would do. The next time I look to buy a car it will be here because of the price and the people, they treated my wife and I great. Thank you for a great sell! more

Great experience as usual. This is the third time in a little over a year that I have bought a Hyundai from West Broad Hyundai and they have always been kind, considerate, prompt and very accommating.Would highly recommend WBH for any of my friends. more

Experience was great and our salesperson, Ralls, did an outstanding job and was very accommodating and friendly esp with our 9yr old daughter asking a lot of questions. thanks more

This west broad hyundai dealership has a huge inventory of vehicles with different options. First you can look at their pre-owned used sections of cars which is not only hyundai but also Chrysler, GM, Honda, Nissan, Ford vehicles and also new vehicles of Hyundai. As with any dealership the prices are little high when compared with the blue book but the people here are flexible and they let us come with our price. The folks here are easy to move with. I would certainly recommend this dealership more