We have had this service for 3 years. The first year was great! If the alarm went off, we received a call from the monitoring service immediately. The second year the calls began to come later and later, in fact, we received a call after we had already left to go on vacation and were out of the house for over 20 minutes! Recently, our security alarm has been going off randomly for low battery. We were told that we did not need to purchase a new one as it was only needed for back up. Our alarm is now going off at all hours of the night and day, for low battery after which we receive a call from the monitoring service informing us of the ""low battery"" alarm. It is extremely annoying and disruptive to have this alarm going off randomly for something that we apparently don't even need. I called Trust to ask if there was a way to override this alarm and was told that it will continue to go off until we replace the battery. That is unacceptable customer service as far as I am concerned! I am giving my 60 days notice and terminating this service immediately! The customer service is horrible and as a valued customer for over 3 years, my family and I should not have to tolerate being waken up in the middle of the night or wee hours of the morning because they refuse to override an alarm that is not life threatening. I believe it is a way to frustrate customers into to purchasing additional batteries from their company.
Pros: The monthly monitoring service fee is below average
Cons: The customer service is below average
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