Toyota of Bedford Service Department

Salesperson - Max - was a good guy. As far from the stereotypical car salesman as you can get. I have no complaints. more

Friendly group. Handled a very crowded store professionally. Steve was an excellent sales person and proved to have my best interest in mind. more

Toyota of Bedford bent over backwards to please me in the process. I clearly felt like a valued customer. more

Nick was great! Thank you for getting us such a good deal! He showed us every car in that class and explained differences. more

I loved the overall experience with the people that work there and their willingness to address any concerns or questions that I had. more

The test driving experience was great. And the dealership was able to get me a blue car! more

Our sales guy was knowledgeable and was not pushy. Also we were able to leave with the new car that day. more

Work is explained in detail, completed quickly and for the price quoted. more

I like the bundled impression I received. It was not just one thing it was many in unison. I think the leadership is excellent there. The General Manager checked on me a couple of times. They didn't sell me a vehicle… they sold me an experience. more

My overall experience with Toyota of Bedford was great. I would like to say that if it weren't for Nick who sold/leased me my vehicle I might not have leased a vehicle that day. He gave my experience that personal touch that I needed and that sold me right away. The finance dept. was great in fact everyone I dealt with that day was fantastic. Mike in service is fantastic. A plus to Toyota. I really liked the personal touch from Nick. He sure made me feel very comfortable and it was Nick that sold me on making my purchase that very day. Mike is very intelligent and a real asset to your company. Because of Mike, I will always bring my car into Bedford Toyota for any repairs/service I may need in the future. Thank you to all at Toyota of Bedford!! more

I enjoyed the fact that all the employees were very nice, and all my questions and concerns were answered leaving me doubt free. more

I enjoyed not having to wait for hours to get my car serviced. more

It was a fast and easy purchase. The people I spoke to explained all the details involved in my lease very well. more

Katie is friendly and tenacious. I saw her in the showroom and her Customer Satisfaction reaches far beyond follow-up. Kaite was there watching and wanted to make sure tha tmy experience was "fabulous". From can I get you something to drink to would you like to take your shoes off and rest in superior customer satisfaction. more

Michael is an excellent service manager. more

Nick did his best to keep me at my budget. I felt good knowing that I did not go over my budget. He was very concerned that I was satisfied with my experience and purchase. They were very thorough promoting Toyota vehicles and benefits. more

They picked up my car and serviced it and I did not have to come to the dealership. I am elderly and this is a big big convenience for me. more

The staff is very friendly and helpful. The extended service hours until 9 PM are great! The wait time was actually 15 minutes less than they said it would be. It was a pleasure dealing with them. more

I'm writing to let you know how impressed I am with your Service Team. In particular, I'd like to commend and praise Mike for his excellent customer service. I bought my car from Bedford back in 2003 and have taken it to your location every few months or so for the 5,000 mile check up and other work. Mike has assisted me with a few of these visits, but one in particular still stands out in my mind a few months after it happened because Mike handled the situation so well. Sometime in Spring 2010, I took my car in for routine work, and Mike informed me of extensive damages and defects that needed to be fixed. It was a Thursday, I remember. The price tag was high, and my car needed to be left overnight for a few days to complete all teh necessary work. I was very discouraged by the high cost and wasn't sure what I'd do without my car for a weekend, but Mike assured me that he'd get everything done in a speedy manner and try to keep the costs down for me. Mike had also initially suggested that I look at other cars to replace the one I had, which was hard to hear as well. Due to ammount I was sure I'd have to spend a lot of money. Mike told me that he'd get me a rental car - free of charge - and would be in touch with an update. Around 4:30 pm the next day, Mike told me that my car could be picked up that night. I rushed over after work: my car was given a clean bill of health. Everything has been fixed so fast! Given my frustration with the situation to begin with, I was honestly very impressed by Mike's communication throughout this ordeal. He went through the breakdown with me and told me he'd tried to keep the costs low. He'd also expedited my car's repairs since it was close to a weekend. When I drove away that day, I felt a lot better about the situation. I'll be the first to tell you that I'm not the most mechanically-inclined individual when it comes to cars, which has made me skeptical of even getting my car serviced in the past because I sometime feel that I'm being ripped off. In Bedford, more

A clean beautiful facility, pleasant, helpful, knowledgeable staff and a satisfying transaction. more