Toyota of Bedford Service Department

Everything here is 100% right more

They had patience and answered all my questions. more

Sandy was excellent at following through with all the issues - none of which were a result of her actions. I like the fact that I feel very comfortable about calling Sandy and I know she will resolve whatever issues I have. more

Yesterday, someone from your dealership (I do not remember her name) called me to see if I had an interest in trading our 2006 Corolla. I told her we were not yet in the market for a new car. I went on to explain that even though our Corolla is about four and a half years old, it only has 25,000 miles, it practically lives in the garage, and it still looks new. However, I also told her that we held your dealership in high esteem, primarily due to your response in handling the Powertrain Control Module failure we endured in May 2009. It was a disappointing experience initially, but you handled the situation very well. Furthermore, I told her we received a survey from J.D. Power requesting feedback on how we thought you resolved that problem. When I filled out the survey I gave you top marks in every category, specifically mentioning Ross who impressed us as being a thorough, thoughtful, and caring person. Before returning the survey to J.D. Power I made a copy of it and sent it to your dealership along with the enclosed letter, addressed generically to "Dealer Principal" because I didn't know that person's name. The person who called me asked if I could resend that letter to your attention. more

Timeliness, speed and efficiency are all excellent. Free car wash is nice too. more

My salesman, Roman, was an absolute life saver. He was attentive, kind and did not make me feel pressured. He showed me the vehicle that best suites my needs and paid close attention to what my needs in a car may become as my life profressed with a family in the future. Roman listened to what I could afford and was willing to go the extra mile to ensure that my monthly payment was exactly what I could afford. Roman ensured that I had no further questions, that I was satisfied with my vehicle, and did not have any concerns. I felt very well taken care of. Mike's willingness to answer all of my questions truly helped me understand my first leasing experience. It was an overall excellent experience. I love that I have a brand new vehicle that is very safe. In addition, it meets my lifestyle needs. more

Johnny, the salesman, was excellent. more

They gave me free coffee and a Prius loaner. more

I had a very pleasant experience at this dealership. Thank you! more

I like the ease of making appointments, promptness of service and desire of service staff to be sure the car was properly serviced to my satisfaction. more

I like the ease of making appointments, promptness of service and desire of service staff to be sure the car was properly serviced to my satisfaction. more

My experience was fantastic. I went in just to test drive, but unlike other dealerships, everyone was helpful and considerate. I had to be at work and they really pushed for me to get processed as quickly as possible… Great experience. more

My experience was fantastic. I went in just to test drive, but unlike other dealerships, everyone was helpful and considerate. I had to be at work and they really pushed for me to get processed as quickly as possible… Great experience. more

Courteous, friendly, simple and reasonable. more

Salesman was considerate, not insulting. more

My sales person simply asked if I was happy and satisfied with my transaction and I told him I am. I asked about a new registration for my Toyota and was assured it would be handled by the dealership. It was and it has been mailed to me. Thank you very much. I would return to purchase another Toyota because it was a very satisfying experience and recommend ti highly to anyone. more

Miles was very courteous and knowledgeable about the sale. I was very happy that he was able to save me some money. I like that Miles was kind and genuinely seemed concerned to save me some money. This was a scary experience for me and he helped to ease my pain some. more

I liked the friendliness and honesty of Nick and Miles, also the great deal. more

Overall a good experience. I went to this dealership after being treated horribly at Classic Toyota of Mentor. Classic had terrible salesman, and tactics. Attempted to lower my trade in price after the deal was made. This dealership did not lie to me like Classic Mentor Toyota. more

Once again, everything was handled in a very professional and courteous manner. more