Why should any Chinese restaurant get away with lesser than decent service compared to other restaurants? I expect good service regardless where I go and was thoroughly disappointed when I went to Top Gun.
It's been a while since I revisit Top Gun for dim sum until last weekend. I was there around 1pm and there was still a line waiting to be seated. We put our names on the list and waited well over 30 minutes. As we waited, we noticed that there several couples that got seated before us. I don't usually mind if the number of party were different. However, other couples were getting seated before we were even when we were there first. I didn't approach the hostess, after 10 minutes of noticing that we totally got pushed off the list, the hostess finally looks at us. I know that she acknowledged that they seated others before us! But she didn't even approached us or apologized. There are two hostesses at the front desk, as we waited finally one of the hostess called a different party, but the other hostess spoke up and called our name instead.
As we walked by the wait list we saw that four names were crossed under us! By the time we were seated we were very unhappy and really, didn't have the appetite to order anymore! We ordered or regular, shu mai, sticky rice, bbq pork hum bao, and bean curd. The food was less then satisfying, this is probably due to the fact that we were completely unhappy with the service. Our sticky rice was a bit burnt, I think they burnt the banana leaves when cooking the sticky rice which left a smokey after taste. The shu mai was a bit cold and frankly, unappetizing. If i had to compare the dim sum, I would say, Jade Garden in Chinatown has better dim sum.
I think the experience I had with Top Gun was so bad that I would not return. I've never felt so shafted in my life! The thing that really irked me was when I paid I left a JB card on the table and the waiter just cleaned it up and tossed it away! I can't believe it. Then again, I was kind of expecting it, I don't think they even know or realized what the business card was for.
In short, never again will I come back to this place because the service was just horrible. Even if the food was decent, the service really brought down our dining experience!
more