The Natural Face Place

I just came back from a facial with Toni and read the one star review below - and was shocked! I've been going to Toni now for over a year and not bothering to even look at super-low- price facials available on Groupon and other sites - because Toni's facials are the best! Not only is she lovely and warm, she always gives me the most personalized, thorough facials for my skin's needs at the time - and I walk out of there feeling totally refreshed! The treatment today was deep - yet I'm going to a New Year's Eve party in a few hours - no blotches, just glowing skin. The reviewer below complains about Toni having bad "receptionists" - it's ONLY Toni, and sometimes she's busy with a client, she doesn't always have availability that same day. I also know she takes expired coupons. I'm a coupon buyer myself and I know how it feels to have to use one at the last moment, but the reviewer shouldn't slam Toni without having at least met her! This is an intimate facial studio, not a large glitzy one - so, no receptionists - but when you're on Toni's table, with soft music playing, she is entirely focused on you, with her arsenal of "tools" - the hydrofacial is magic! I can't give The Natural Face Place enough praise! more

Horrible, horrible customer service!! I bought two deals with these people on living social a year ago. They had no one to answer phones and I spent weeks trying to schedule an appointment with these people to no avail. My vouchers were about to expire tomorrow and I called for one last try with these awful people today just to see if I could redeem them. A year later this excuse for a salon still doesn't have a receptionist!! I left my last and final message and waited. Later in the day I still didn't receive a call back so I called living social to refund my deal and get my almost wasted money back before it expired. While I'm on the phone with their customer support- the crack pots at The Natural Face Place call me back. When I checked the message they left for me it was the NASTIEST most ridiculous and rude response I've ever heard from a so-called professional business in my life. The woman is snickering on the phone that if I don't pick up they can't schedule me and 'what KIND of person calls on the last day' (I've been calling for a whole YEAR, lady!) and that I need to learn how these things work and pick up my phone. RUDEST message ever basically. Then she accidentally leaves me another one but for a different person (un-organized, un-professional) for someone else who was complaining and leaves them the SAME RUDE MESSAGE! I can't believe this horrible woman goes through life speaking to people in this manner! ....Me? Pick up MY phone?! How about pick up your OWN damn phone or hire a freaking receptionist! You're in the service industry people. Have you ever even HEARD of customer service?!! Yuck. Yuck. Yuck. Businesses that conduct themselves this way make me sick. No wonder you had to go on a deal site to try and get customers. After the way I was treated and never even ended up going there- i can't imagine what horror story I would have been in for had I actually used the coupons. This Face Place makes me sick. more

Toni is amazing. I have never had such a fabulous facial. She was thorough and personalized her technique for my skin type. I also had my eyebrows and eye lashes tinted and she did a wonderful job with those too. Very careful and meticulous. I will never go to another place to get either thing done again. She uses gentle, natural products that don't irritate ( i have VERY sensitive skin). She was so kind and a great conversationalist, I recommend her to everyone. Pros: Personal, fitted to your needs, relaxing enviornment more

I've posted before but I must again! Toni is the best ... she just makes you feel better. She's so positive, with lots of good advice. I hadn't been in a while (lousy economy!) and looked terrible and she spent extra time with me and was just really wonderful. Highly, highly recommended. Thanks Toni! Pros: Just a great experience Cons: None more

My sister just got married on Saturday and she never looked better. The eyelash extensions and facial were perfect. It completely transformed her look and even without make-up you could see a difference! I would highly recommend this place to anyone. Pros: Easy Scheduling and wonderful service Cons: street parking, but worth it more

There are many reviews here about the eyelash extension service, but nobody talks about the eyelash perm or tint. I have gotten many perms before in various places and the one I got at the Natural Face Place is by far the best! Toni also suggested I tint my lashes - and the result was fantastic. I love my lashes - they are beautiful, thank you! Toni is incredibly skilled, sweet, knowledgeable, and professional. Her little studio is lovely and cozy and conveniently located in West Hollywood. I live in NYC and I almost want to move to LA just to come back to the Natural Face Place for perfect eyelashes! more

i went in for a facial with a case of bad acne and only an hour after my facial, i see a tremendous improvement. i have never seen my face glow like this before in my entire life. i also had my lashes done and i don't even believe that this aren't my natural eyelashes. i'm telling you guys, she is G-O-O-D. most importantly, she handles her clients with much needed TLC :D Pros: relaxing ambience, wonderful service, and EVERYTHING Cons: none more

I saw Toni today for eyelash extensions---something I was very skeptical about, seeing as extensions are almost always associated with damage to natural hair. However, Toni was incredibly informative, gentle and sweet. I could not believe my eyes (pun intended) when I looked in the mirror. They look so full and natural. I thought the black lashes might look a little funny with my light browns but they look incredibly dramatic---like I am wearing the best "magic mascara" in the world. She did a stellar job and is a fabulous person. Had she not been completely booked, I probably would have hung around for a facial (she's a Jill of all trades). I have already referred my mom to her and she's going tomorrow. Couldn't be happier. It was more than worth every penny. Pros: really...everything Cons: none more

I just had my eyelash extensions done by Toni and I am glad that I went to her. Everyone said that my eyes look really pretty and when they asked me how much it cost, they all said "Money well spent, they're worth every penny because I look good." Toni is so flexible with the appointments that it was easy to reschedule, especially for someone who has hectic ever-changing schedule like myself. Any problems with the eyelashes, Toni is happy to fix it for free! She offered me to come in and looked at my lashes after hearing my little tiny problem that is not even worth mentioning! She gave me eye make-up remover pads for free! This is definitely not one of those places where people push you to buy their products. I cannot wait to go back there for a fills & touch-ups and when I am at it, I would be happy to try one of her facials. Can't wait to go back there, Toni! She made me pretty! =) Pros: Great eyelash extensions, Great Service, Easy Scheduling more

I joined Citysearch just to review The Natural Face Place. All the reviews here are spot on. Toni obviously takes a great deal of pride in her work/business and it shows. Something that is VERY rare in Los Angeles. She doesn't rush, makes you feel comfortable, and does great work. And she's affordable to boot! Who doesn't love that? Pros: Very relaxing atmosphere Cons: street parking, but still okay more

Toni who is the owner of this studio providers service that exceeds any expectations one might have. I drive all the way from Rancho Cucamonga fan hour drive each way for my appointments with Toni who makes one feel that you are the most important customer she has. The ambiance of the studio is comfortable, cozy and relaxing, and one can find total relaxation while Toni pampers one and ensures she does the best possible for ones skin care needs. Toni offers fabulous services, products, does professional make-up and has miracle hands. Try the Vi Peel, you will be amazed how wonderful your skin will look after just one treatment, and NO DOWNTIME. Also her Jade Treatment - my skin looks so much better than before I started seeing Toni on a regular basis. Everything she does is FABULOUS!!! more

I've gotten quite a few facials over the years, but this facial was by far the best value I have ever experienced. It was incredibly thorough, wonderfully relaxing, and she really got into the extractions. I am definitely going back. Pros: service, value Cons: parking could be a problem more

This place is owned by the sweetest, warmest woman, Toni. It is her own little studio and it is very inviting; the decor/vibe is relaxing/therapeutic - like a wonderful little spa tucked into one studio... Toni, herself, is a wonderful person, and her services speak for themselves. She does EVERYTHING and she does it all with precision and CARE. What makes her unique is that she truly cares about her clients and her work - she does what she does because she LOVES it and she constantly seeks out to learn as much as she can in order to offer the best experience/products possible... She does the BEST eyebrows and bikini waxes - no pain whatsoever as she uses incredible peel-off wax.. and her FACIALS are THE MOST INCREDIBLE i've ever experienced, and i've had many... she offers LASER LIGHT THERAPY which is holistic and CURES one of wrinkles and acne - it's mindblowing. She cured my skin of years and years of acne-related problems that no doctor or other facialist could defeat. Hands down, best aesthetician in all of southern Cali - all across the board, waxings, facials, eyelashes - you name it. Pros: skill, precision, care, honesty, products, energy Cons: none more

Don't bother with all the other yahoo's that just throw on the extensions, Toni is a true artist! I LOVE HER!! Will not go anywhere else for my extensions! She takes her time and is very accomodating! I had to cancel on her last minute due to a switch in a call time, and she hooked me up and did my lashes Saturday morning at 7am!!!! Thanks for that BTW!! Her lashes look natural and full, not like the weird stuff that we have all seen out there. Great lady and great lashes!! CHECK HER OUT, you will not be disapppointed!!! PROMISE!!!! Pros: Best lashes in LA!!! Accomodating!!!! Cons: NONE more

I learned about eyelash extensions from a friend and after much research was very fortunate to find Toni! She was very accomodating in scheduling me (I have a crazy production schedule) and she did an incredible job! The lashes look so natural and I have been getting many compliments on looking "glowing," "awake," and "refreshed." Some of my friends have been asking if I have been using some new makeup, or have been asking what mascara I am using. Little do they know that I have eyelash extensions! Toni is also helping me get my skin back into shape! She's a very warm, sincere and genuine individual who you will comfortable with. I like how she give samples of products and lets the products speak for themselves . All her products are very natural which I love and she has been educating me a lot about proper skin care, what to use and not use. I have very sensitive and problematic skin, but since following her regimine, I have been noticing improvement. It's only been a month since I have gotten my lashes but have been back to see Toni 3 times...once for a facial, then a waxing, and a touch up and "check up" on my lashes! I recommend this place to anyone looking for a non-pretentious, cozy, easy-going spot to get incredible quality facials, eyelash extensions and waxing for very competitive pricing. Toni is great!!!! Not only is she a positive person but she really cares about helping you look and feel your absolute best! p.s. Toni, if you read this... love my lashes!!! Pros: Incredible Eyelash Extensions and Facials! Cons: None- other than you will get hooked on all her services and products =) more

I called Toni based on the great reviews on Citysearch. Well, all you ladies were right!! She squeezed me in last minute and rescued me from really bad $600 (yeah, I know I got ripped) eyelash extensions I got at another salon. She carefully took off the crapy stuff and put on the most delicious, long NATURAL looking lashes. All for a very reasonable price. She is a delightful, talented and detail oriented lady. If you have been thinking about getting eyelash extensions.. do yourself a favor and go see Toni! Pros: Professional, efficient, great value Cons: none more

I love my lash extensions. I shopped around and Toni was very reasonably priced and accommodating. People that know me keep telling me how great I look - at first many of them didn't know what I did different. Best of all, they look sooo real. I just love them. Don't fall for the cheaper lashes ($25 and up) - they don't look real and they won't last as long. Thank you Toni !!! more

Went in for lash extensions and came out looking like a doll!! Thanks Toni. Anyone reading this should know that Toni's prices are the best - I've shopped around, I should know. Also, her expertise is undeniable. Go see her. Don't live with puny lashes anymore. more

I love Toni! She's done a great job with my eyelash extensions. At the same time I have my eyebrows done too. Great lady I'm hoping to get permanent eyeliner soon with Toni. Pros: Beautiful ambience Cons: parking on the street but its okay more

Anyone considering getting their eyebrows tattooed has to go to Toni. I am so glad I didn't end up going to people my friends had recommended. My eyebrows are SOOOO natural looking, I just couldn't be any happier. Nobody believes I had my eyebrows done. Toni is the best, she is very sweet and makes the whole experience wonderful. Oh and for all of you afraid of a lil pain, there is no pain, she numbs the area!!!!!! I will be going back to get my eyeliner tattooed. Thanks Toni!!!!! Pros: Very experienced Cons: There is no cons!!!! more