The Auto Shop

The Auto Shop is a great place for women to take their cars. The technicians repair what you bring the car in for and inspect it for other issues. The salesmen give you all the information but do not pressure you into buying services unless they are a safety issue.\r \r Such a friendly and clean place. Automotive repair has never been so easy before. more

First week of April 2012\r Dropped my car on Tuesday morning. It had broken down the night before and I had my car towed to The Auto Shop on Tuesday. Later that day they called to talk with me about the repair work for my car, and it was going to cost close to $2,000. I could not believe the cost. Then he said that he could give me $100 off the price to help me out. I agreed to the work and the price. They repaired my car. When I returned to the shop late on the next day to pick up my car, a woman at the counter talked with me about a ?Maintenance Package? that I could buy for $150, that would give me many free services which totaled $592.64. I saw that of the many coupons of free services were 4 free oil changes, and I thought of how those would pay me back the $150 which I would be paying for this package. I also saw on the ?card? that has these coupons that The Auto Shop had a second location other than the one that I was visiting, and it showed that they have hours on Saturd more

to josh - you mentioned you took vehicle to another shop - which shop did you take your vehicle to where you got free diagnosis? more

I recently had my Escalade serviced with The Auto Shop. I was so impressed with the quality of their service that I went back and got some business cards to pass out to my neighbors. I am very pleased with the high level of professionalism I experienced from the time I walked in to the time I walked out. On a scale of 1 to 5 I give them a 10. The staff at The Auto Body clearly value their customers. Coke Royal more

I have been doing business with The Auto Shop since 1989 or 1990 because of the quality of the work they do. Jerry has a lot of integrity, and I trust what they tell me and the work that they do for me. I have used their service for both personal and company vehicles and have had very few instances in which I have had to take a vehicle back to them for an issue. They have worked on 10 to 15 personal cars for me over the years and done everything from oil changes to transmissions. I started using one mechanic in particular, Gary, who does all of my work, but all of their mechanics are good. If ever something was not done to my satisfaction, The Auto Shop has always stood by their work and made it right. They are not the least expensive shop, but they are no more expensive than the dealership and they will only fix what needs to be fixed. You will not have 20 other things that need to be done to your vehicle. I appreciate that The Auto Shop gives me estimates beforehand and that nothing is done until I approve it. Ed Schmidt more

I am so excited - they finally fixed a nagging problem! My car had a unique issue that was indicative of a single year model. We discussed the issue and they originally thought it was a switch, so I finally let them repair the switch. I was two blocks away when the problem resurfaced. I called and they bring it back when you get a chance and we'll look at it again. I brought it back, we discussed the issue and they decided to forego the "list" and replace the part I thought was the issue. Not only does it work beautifully, they completely credited me for the original repair since it did not fix the problem. I am ecstatic that they listened to my input, fix the problem, completed routine maintenance, and were more than fair on the refund and price. It's nice to have a place I can trust to take my car for repair! more

We took our 2003 Honda Odyssey here after the dealer said it would cost almost $7k to replace the transmission and fix cracked engine mounts. The Auto Shop said they would do it for about $4500. But the best part was when one of the mechanics working there suggested that I contact American Honda instead of having the work done at The Auto Shop. He had worked at a Honda dealer before and knew that they sometimes absorb some costs for transmission problems. I did, and believe it or not, within a couple of days, Honda authorized the dealer to fix my transmission for $1700. The Auto Shop only charged about $50 (1/2 of the diagnosis fee) for this. They offered this discount because I already knew the problem and I had paid the Honda dealer for the diagnosis before. The Honda dealer did not say anything about this option of contacting American Honda. Because of The Auto Shop, I saved almost $3k. So, my experience here is very positive, but I am concerned about some of the other comp more

I brought my car to the auto shop in east plano to have the speed sensor replaced. After taking 6.5 hours to diagnose I was told that the speed sensors needs replaced (and charged me $100). They quoted me a price of $300 for the sensor. The same sensor from the dealer costs $180 and can be found online for $50. Total repair quote of $530. I took the car to another repair shop and had the same repair done for $250 with free diagnosis. more

I just wanted to let you know that my car died on me last night at Hobby Lobby and this morning I called to talk to Jerry at the shop to get some help and Rick at the Coit location said Jerry works at the other office but he'd be happy to help me out. \r Anyway, can you pass along my compliments to Jerry for Rick being so wonderful and taking away all my stress and worry about how to deal with something like this. He handled getting a tow truck for me and in a few hours gave me the diagnosis and what needs to be done. (My husband is gone today and I've luckily never had to deal with car issues without him.)\r \r So please pass along my thanks to Jerry for me and let him know I was so relieved to know I was in good hands and had the confidence that my car is going to be fixed by great people.\r \r Thank you,\r Brittany more

I took my truck to the local dealership and was quoted $2,600.00 to repair the transmission and was told that it would take them at least a week.\r I then took it to The Auto Shop to get a second opinion. Their courtesy driver even took me home while a mechanic looked at my truck. I could hardly believe it when they called me to say that the repairs were completed and that the bill was LESS than $100.00!\r That was several months ago. I have waited to post this just to make sure that it was really fixed.\r The Auto Shop has a customer for life! more

It been many years ago - but when I took my car in, the estimate they gave seemed high. So I took it to the dealer, who fixed it for 30% less. The Auto Shop charged me more for the estimate than they told me. Had to get BBB to encourage them to drop the extra charge. PROS: Nice facilities CONS: Charges more than dealer. Difficult dispute resolution. more

I had them replace a radiator and they left my transmission low on oil, my air conditioner out of freon, misdiagnosed a noisy belt, and the radiator they installed was damaged and leaking. When returned, they disowned the other problems and said the leak was a result of the radiator cap. I gave them the benefit of the doubt and bought their rplacement. It still leaked from the damaged upper seat and a pressure test of the system revealed the lower seat also leaked. In summary, they can't diagnose, can't repair, and break other things. Stay far away! PROS: Close to work. CONS: Incorrect diagnosis, defective repair, collateral damage. more

My power steering blew out while I was driving from Baltimore to Plano. I didn't know what was wrong with the power steering, I just knew that it was broken since the wheel was impossible to turn. I drove it to Auto Shop the next morning, told them my power steering was out, and I picked up my car in the afternoon. They explained to me exactly what was wrong. Some kind of belt or ring just snapped off. more

I went in there to some work done on my brakes. I was attended to quickly. My wait wasn't too bad (about 3 1/2 hours) and the guy ran through with me some things more that he thought needed to be done. I thought that they were just saying all this to get money out of me. They did a great job as my brakes are not making noise anywhere and I know I'm safe. more

We used to go there a lot thinking that an AAA recommended shop wouldn't be bad. We trusted them over and over again until we found something fishy with their repairs. So they don't open on the weekend because they want their employees to spend time with their families, which is a great concept, there is nothing wrong with that. So they took my car in, after I just had my car maintenance done at the dealership, The Auto Shop told me that I needed new brakes, but the dealership didn't tell me anything like that at all. Of course I was skeptical, I took my car to another shop in Richardson, and there was nothing wrong with my brakes or brake pads, I felt that The Auto Shop wanted to take my money, so they just made up stuff wanting me to pay. I wasn't sure if they really repaired my car each time I took my car there because I didn't feel like my car was repaired. A friend of mine had the same experience, I'm not going back. more