The Auto Depot

Jim is personable and honest. Always fair and upfront about repairs and prices. I have been taking my car there for the past 3 years and have always had great service. Pros: honest, personable, dependable, fairly priced Cons: location is a little out of the way more

Jim was very easy to talk to and returned all my inquires promptly and even sent pics showing how my vehicle was progressing.I had no problem getting him to answer my any questions.When it came time to get my truck he arranged everything for me and all I had to do was pick it up . The repair job was excellent and we are very happy with the results.Even now that our truck is here Jim has still called to see how things are going. I'm sure we will have an ongoing friendship with him.I would not hesitate to recomend Auto Depot to anyone else. Pros: jim was very friendly to deal with. Cons: a little longer than wanted more

The owner Jim was great to deal with. I liked how he treated me. The shop provides top quality workmanship.Jim is determined to make your dealings with him a pleasant even fun experience. I highly recommend The Auto Depot for all your car repairs and used car purchases. Keep up the great work Jim. Pros: Friendly to deal with and professional workmanship more

Jim gave me an excellant deal on a 2007 Toyota Matrix way below market value. Friendly , personal service that didn't end with the sale. Highly recommend giving him a try! Pros: Friendly, Excellent deals more

I found auto depot from the chronicle, decided I'd give them a shot since they were nearby also. These guys are fantastic. I've called them up just for advice and they are happy to give it. I take my car in and they've always treated me with honesty and integrity for a very reasonable price I might add. I absolutely do not trust dealerships due to past experience, and these guys are THE BEST ALTERNATIVE, in fact, they are BETTER. Go to auto depot, have a laugh while you wait, don't get scared of the mud or the looks, enjoy a real Austin style business and get yer car fixed right the first time! Pros: very honest people, hard working, trust worthy Cons: they aren't nextdoor to my house... more

Your review Rated 5.0 out of 5.0Rated 5.0 out of 5.0Rated 5.0 out of 5.0Rated 5.0 out of 5.0Rated 5.0 out of 5.0 So Grateful for Fortunate MisFortune & Jims Generous Good Will? - ? - Today Jim went way, way, way above and beyond what I would expect any car repair or resale shop to do for a total stranger. I was looking for a used, reliable vehicle after wrecking my 1993, 160,000 mile Suburu Legacy Wagon, which I loved. My trusted friend John H. and several others highly recommended Jim and Auto Depot. The first thing I noticed was that Jim didn’t sound at all like a person in the car business. Rather, he sounded more like a highly cultured smooth talkin’ easy listening radio DJ…. a contradiction in other words..Turns out he was, and still is, both. GREAT guy! The next thing I noticed was a lot of mud around the building, and a lot seeming chaos around Jim... No contradiction there. Wrecked cars & fixing wrecked cars = chaos in my book. I would trust a messy shop more then an perfectly tidy and organized one...Next thing I know, at my request, Jim is taking me all the way across town to the salvage yard to make sure my car can’t be repaired, This took about 2 hours of his time. .(.I had recently put $1600 into my car, and the wreck hadn't touched the engine.and I liked my Subee.). But nope, just as others had told me, ..it wasn’t worth fixing. Jim however, was willing to give me more for the salvage on it then either the insurance company or my mechanic had offered Next thing I know, he's showing and selling me on a good looking 92 Toyota Previa Van that will be repaired in 10 days.. the size of which I could really use, for awhile anyway. Meanwhile, he lends me a 93 clean, well running Honda Accord to use at no charge. GREAT I think, what a guy!. Three weeks passed, and the van, which I needed to haul some things to Shreveport, still wasn’t ready due to delays on parts and repairs he had not anticipated. Fortunately, a business associate was willing to use my Accord while I used their truck for the trip. I return from the trip 3 weeks later( that's about 6 weeks with a car that didn't cost me anything, because he gave me full value on the trade- in for the Accord,because legally it was in my name) When I went to pick the van, Jim told me the labor and parts on the van had far exceeded his original estimate by about $1500 but he would still sell it to me for the price he quoted me. GREAT What a guy! He also offered an optional 6 month warranty, and a very generous trade in price when I am ready for a smaller more efficient vehicle, and/ or will sell the van for me..knowing I was only keeping if for around 6 months. At this point, I start to feel a little guilty. Before returning the truck, I wash it, detail it, have the oil changed, and offer him and his wife free massage,(s) because my money is still tight at point of sale. Next thing I know he is offering me free advertising via his ads GREAT...What I guy! … So for a limited time, anyone who spends $1000 or more at Auto Depot, will get a free ½ hour massage. (Offer will end at my discretion, not Jims... GREAT... What a guy! In gratitude and awesome wonder.. Pauline Rubben. Pros: Extremely generous, trusting, fun, sincere,kind Cons: Slower then others to deliver,,,muddy more

I bought my subura outback from them 8 months ago. It broke down once because of some kind of electrical problem with the starter. And then right after that something went wrong with the power steering. But both times it was in the shop, Jim gave me a lender car to drive around in. Everything was free under their year long warranty. Basically, I think it's great to find a place that is willing to work with you. If you want the kind of service where people are bending over backwards to serve your every need, then go out and buy a new car from a dealership. I wrote unconventional in the headline because the lender cars look beat up or sometimes they're real busy and Jim asks you to move some cars around for him. And that's a refreshing change from a corporate run business that is only interested in your money. Bottom line, I feel like I've been able to stretch out my money a lot further here than any other place I could take my car to. \r Thanks, Jim Pros: Honest service more

I had a new clutch put in. They should have put in a new rear main seal at the same time. Not sure if they really did or not. My car was leaking oil sooo badly, that my land lord was threatening to tow my car. But since I still owed a little money for the repair, they didnt want to hear anything from me about any possible problems they might have to fix. I took the car to another shop on the street and they found a loose screw on the motor in less than 5 minutes. They tightened it up at no charge and its been great ever since. Boo Auto Depot and thank you to their neighbor. Auto Depot took (some) of my money and ran! No customer service whatsoever:( Cons: Only interested in the money more

It may look a little shabby on the outside, but this place is a gem. My family has been going here for years. Jim has always been reliable, quick, and honest. The mechanics explain what's going on with your vehicle very clearly and show you how to look out for possible problems (so you can prevent future damage). I'd recommend these guys for any repair and used car purchase. Pros: Honest, Affordable, Friendly more

I brought my car here after Precision Tune on Lamar ripped me off. They were honest and quick and paid for the tow to there yard. They let me know what else is and could be wrong with my car. I can also apply any work done to a trade in the next 30 days with a year warranty. All in all not a bad experience. Thank you Jim. Pros: honest more

I bought a Honda from Jim back in August. It is October and I still dont have my car. The price was right because the car had been in an accident and said he would fix it for me. I realize this review may not help me get my car any faster if he knows who I am. \r Jim, I just want my car! I am tired of the excuses and I am at the point where I will be pressing for my money back. Pros: price Cons: promises & excuses more

Talking with the owner Jim, he was very honest and helpful when I had questions. They were quick and didn't lie to me about when my car would be ready. I also saved a lot of money by going there. I recomended the Auto Depot. Pros: Great Customer Service more

I was referred by a friend to the shop. When I first drove up I saw a run down looking shop with tons of beat up cars out front. It's very chaotic inside, but the staff was friendly and helpful. The owner, Jim, is a character - he offered me a good deal and kept his word with the price he quoted. I had hail damage to my car, and he told me it would be done in about a week. It took an extra week to complete the work, but he called me to keep me updated. The work looked good, but after I got home I realized they did not fix the tail light/turn signal in the back . I brought it back, they ordered the part, and took care of it quickly. I felt they did a good job, but it would be good to work on the appearance of the shop and the numerous mud puddles out front. Pros: Good Work, Fixed Problem, Good Communication Cons: Appearance of shop more

The owner asked me to write my review BEFORE services were compelted. SO glad I did not do that. I wonder how many people never actually go back ,after they wrote the original review, to update their experience. I try to always support local business, but sometimes you get burned. I will not return. The work was sloppy and past promised due date. I was suspicious from the begining and I should have trusted my instincts. Lesson learned. Pros: great salesmanship Cons: lack of delivery on promise more

Even with some delays in getting my Camry after purchase, the staff was friendly and worked with me to get everything done. They also installed a new cd player in my car as a part of the deal. Communication was excellent and Jim recognized me whenever I called. They have also been quick to fix the few small issues I've had since getting the car. Pros: friendly atmosphere, work with you if there are issues Cons: parking can be difficult, had some delays more

My side view mirror, driver's-side needed replacing. I called Auto Depot, Jim told me to bring the car in and they would immediately looked at it and price it. I brought it in that afternoon, they immediately came out, looked and gave me a price and said, ""the plot will be here after 3 PM come back then."" \r \r I brought it in the next day, they immediately took it in and made the repair. The job was completed within 45 minutes and I was charged exactly what they quoted.\r \r I would recommend Auto Depot to anyone.\r Pros: Fast efficient reasonably priced more

The owner is a car enthusiast who knows what he is talking about. The garage is a virtual museum of antique cars under restoration. It takes a patient and knowledgable crew to make this kind of magic. I purchased a car for my son. All I can say is I got a great deal. I recommend The Auto Depot to anyone who is looking for value and great workmanship. Their warranty is awesome.....Thanks!!!!!!!!! Pros: The Staff is knowledgable and friendly Cons: Parking tight. more

The customer service was absolutely wonderful. I got a very reliable car for an amazing price. I've shopped around hundreds of places for cars and never had such a great experience! Pros: Great service and got a very reliable car more

Jim Ernst and the guys at auto Depot made my car buying a experience great and I will definitely recommend them to any friend of mine. Thanks guys, Sam Pros: Great honest guys more

I brought my car in first for some body repair, and then had my starter replaced. On each occasion, the work was done efficiently and at a good price. The owner, Jim, is very personable and goes out of his way to save you money on repair costs. The knowledgeable staff will inform you of additional problems but don't try to pressure you into getting extra work done that you don't need. Pros: Good service, fair deals, friendly owner Cons: A bit out of the way more