Texas Gas Service Co

When I called to set-up new service today, all I got was the run-around. It will take two days to set-up new service and then I have to wait around all day. If this is my first experience, I can't wait to see how bad it gets! more

This company's automated phone service is ALWAYS broken. It's frustrating enough to have to wait through a bunch of options while a computer talks to you, but when you have to call back 5 times just to pay a bill without getting cut off, it's ridiculous. Their recording just skips around like a scratched CD and then hangs up randomly. When I finally get someone on the phone, they instantly hang up on me! You have no choice but to use the automated touch-tone phone directory. The company does not have on-line bill pay as an option, NO WEB SITE, and they close at 5:00. I have had several incidents when gas was leaking in my house and have had to figure out (that there was in fact a leak, where it was coming from, and how to stop it) myself! I'm probably qualified to work for them by now! more

I would not recommend this company at all. When I thought I had a gas leak in my apartment, the customer service rep I talked to was rude and didn't listen to anything I had to say. more

Put me on hold for 45 minutes just to inform me that because the previous tenant of the house had an oustanding balance I would have to fax them everything but my first born child in order to set up service. Repeatly asked for the same information I had already given them, then insisted that I use my social security number to set up the account after I had previously been told that I could use my Driver's License number. I would almost prefer to never use the stove than have to deal with the inadequate phone reps. Unfortunately they have a contract with the city so there's not much to be done. more

If I had a choice, I would have dropped Texas Gas Service a long time ago. Their phone support and their website used to be fabulous. I had even called in to congratulate them on it. Unfortunately, many good things go to the wind, and more

I came home from the holidays after being gone for over a week visiting relatives in Houston. I heard a voice mail from Texas Gas saying my payment was late (due originally on the 10th of December). I logged onto my internet banking and paid the bill the very next day. On Thursday the 5th I come home from work to find my gas was shut off. 6:00pm . Remember NO mailed notice or anything. Just the voice mail. They procede to tell me they cant turn it back on until Monday. After raising a huge stink they finally gave in agreed to do it on Friday (the next day). They told me someone would have to be home to let the person in. I agreed. We had someone at home all day. It is now 6:30 and nobody has come by. Dont listen to a word they say. more

Not sure what his problem with TX Gas Service is, but I've had a good experience with them. Perhaps they were having trouble with their website that day? This does happen from time to time... more

these guys are hard to work with, far away from here, and they can't even keep a website up. How did they get the contract for gas service in this city???? Come to think of it, I probably don't want to know. more