I've had some pretty bad experiences with other companies before coming to t-mobile. Even though they say it's "no mobile," I haven't found this to be the case in Seattle. I get reception almost everywhere I go. I love the customer service, and their little extras that make life easier. For example, I can call in to see how many minutes I have left. When I was with AT&T, I couldn't do that over the phone. Rather, they forced me to log in online.