Sobieski Services Inc

Our new home, started reeking with bad sullage/sewage smell within 3 days of moving in. Called Sobieski helpline and the lady promised to send someone over within 24 hours since it was a new home and hence a "priority case". Stayed back home from work, but no one showed up the first day. Called back to find out, now the lady said that there was some mix up and the crew will be there the next day between 9AM to 1.0 PM. No one showed up, called the office again. This time they started transferring my phone call from one department to another, residential vs. commercial etc etc.. Finally third day, working from home hoping some one shows up. No one did. At the end of the day received a phone call from one of their "new construction experts". He casually mentions "oh that smell is normal, I promise this always happens with new appliances/houses" - some sort of air plug issue. Luckily the problem did go away. But all in all had to work three day from home for this phone call. Unfortunately, Sobieski is the provider of all plumbing, a/c heating etc in our new development. So I guess we are stuck with them for a while. RESPONSE FROM Sobieski Services, Inc.: Thank you for reaching out to us. It appears there may have been some confusion or miscommunication as to when your appointment was to be scheduled. We sincerely apologize for this and recognize the inconvenience it caused you. If you would like to speak to anyone further about this, please contact service@sobieskiservices.com, and the appropriate person will get back to you promptly. Thank you again for this review -- it will be used to better improve our customer service through training. more

I had a new heating and cooling system installed due to the age of my old unit (40 years). The service personnel was professional in apperance, knowledge, skills and patience. they had no problem in addressing my questions and giving me the information needed to operator my new system. If the system their sales person recommended works as well as the installers, I will be singing sorbieski praises to anyone that will listen. so far a very good expierence. will keep you posted:) more

Have had both good and bad work from Sobieski. Bad experience was for 2 simple fixes which were either unfinished (sink sprayer hose) or done poorly (repair of leaking faucet in expensively finished sun room done with a red boiler room style knob that is so stiff we can barely turn it and so unsightly that my husband replaced it). When we called for compensation, customer service rep never gave us any satisfaction. RESPONSE FROM Sobieski Services, Inc.: We are sorry to hear that you were left unsatisfied with your experience. According to our notes, we were waiting for a call back to install the correct sprayer hose, and the red knob was installed on the faucet because it is a hosebib. Unfortunately, there seems to be some miscommunication as your review states what we gave you is not what you had anticipated. We apologize for this misunderstanding and will have a customer service rep contact you directly. more

Technician arrived on time and quickly made the repair. more

Found the issue with my AC, fixed it within minutes had it up and running within 20. more

The service man arrived right on time and went right to work. Done servicing my AC unit in about 30 minutes. So refreshing! more

I needed emergency service on a holiday weekend. The service tech (Kevin) called while in-route to notify us he was delayed in weekend traffic and called twice more to update us on his progress (route 1 traffic in Rehoboth/Lewes area). He arrived and diagnosed the trouble, clearly explained the service and cost, completed the work in short order and even cleaned up, checked for leaks, and waited to be sure the repairs were working. I was very impressed. more

I had a central air / heat pump installed due to my furnace completely shutting down. I did get several estimates but decided to go with Sobieski because of the professionalism. From the estimate to financing and the removal of the oil, oil tank and furnace; to the installation of the new system was excellent. The employees who installed the new system kept everything how they found it with regards to making sure that my home was how they found it. They cleaned their mess as well as once they were finished, showed and explained everything to me. It took one day and took their time. If I had to do it all over again, I would. more

Sobieski's Service is pretty good but they are a little pricey. Most recently, my pumps were backed up so my toilets were not working and they unplugged them. I have a service contract with them, so they come out whenever I need them. Although they are pricey, it is worth the service right now. more

Sobieski Services is the company that originally installed my heater and air conditioner. This last time they came, they just serviced it. I think they are very nice and very informative. They come on time and are respectful of my property. I am very happy with them. more

Put a valve in two toilets and charged same rate for both toilets, one should not have travel time and extra gas on it. Was charged the same price for both toilets for service charge and should have been only on one. One is still not working properly some of the time. RESPONSE FROM Sobieski Services, Inc.: Mr. Singles, We apologize for any confusion regarding your invoice. According to our records, you were charged for the work on the two toilets, only one dispatch fee, and had a coupon applied to the total. If you have any further questions regarding your invoice or the work that was performed at your home, please do not hesitate to contact us directly at (800) 665-0002 or service@sobieskiservices.com. We appreciate your business, care about your comfort, and want to ensure you are 100 satisfied with our services. Sincerely, The Customer Service Team Sobieski Services more

I've had a couple of plumbing problems this year so I called Sobieski Services. The plumber they sent out was wonderful. I've had some good experiences with him. He told me that my system was still working but I was afraid because I don't have a backup generator and I didn't want a flood in my family room. He explained what they would do, how much it would cost, and even recommended a flotation system that was better than a backup. I asked how much it would cost to get a new one all together, he told me, and we went with that option. It was a bit pricey but that's true everywhere. I like that I can call them anytime they are needed and they'll be here. more

I had a plumbing problem in my downstairs I called I was greeted and helped right away I was then called by a plumber within 4 hours to schedule with me to fix the problem the gentleman cam out and fixed the whole entire job within 30 minutes and what a thorough job I plan to call back to get my a/c serviced by them more

Great service and response! Technician was outstanding and courteous helping with issues he wasn't originally asked to solve. more

We called Sobieski for a new water heater then called them back to install pressure reduction valve. Response to calls were very fast. Installers were knowledgeable, personable, clean, and quick. Products installed were good as expected. No issues - good work. more

I simply wanted to know if my system was running at peak performance. Technician tested Freon pressures and measured some vitals on the system equipment. My system is OK with some minor issues. Technician recommended another performance check in late May when temperatures are warmer so they can fine tune the freon pressure in the cooling cycle. I will schedule that with Sobieski. more

I had purchased a brand new Ryan home in October, of 2012, in which Sobieski is the HVAC contractor that they are currently using. I had a dual fuel system installed. It's a heat pump with a propane backup. The system, as well as the installation were brand new and installed by Sobieski. The unit during my walk through prior to closing the units blower motor did not work and the 3 thermostats showed an outdoor temp of 115 degrees! A heat pumps thermostat relies on an outdoor temperature read to switch it over to the backup on extremely cold days. The temp sensors were improperly placed inside rather than outside the AC unit. That was fixed but the blower motor would take a week to order and replaced. When that was done, the heating unit would cut off every 5 minutes. Sobieski failed to put the correct level of freon in the heat pump to function properly. When that was fixed, another service call was place as the backup heat blower motor speed was wired on the slow speed providing not enough blow or heat from the vents. On this call, the technician noticed the drip pan cracked and that yet required another service repair. You be the judge. Do you think that 5 service calls on a brand new system in a brand new house by Sobieski warrants anything but a poor rating? RESPONSE FROM Sobieski Services, Inc.: We sincerely apologize for any dissatisfaction we may have caused you. Unfortunately, in this particular case, we were at the mercy of the manufacturer when ordering the blower motor. A Sobieski Services representative will be contacting you personally to make sure you are completely satisfied with our work. more

I AM DISAPPOINTED!!!!! Bought a brand new furnace two years ago. After the first year and cleaning the fan was not tighten properly causing it to wobble and hit the sides resulting in a seized fan. I have the parts warranty but not the services warranty. The service would have been $800-900 to fix. The manager deemed it an error while the cleaning was completed and waived the service fee. Great I said. Year 2, this "cleaning" resulted in a "faulty" oil primary control. The tech said it was a $300 part (again covered by the parts warranty) but the service fee is $162, this time I had to pay. So two for two, I get hit with fees and costs after having purchased a brand new furnace. I realize furnaces do not run forever, however I should not have to pay to fix problems each and every year. I AM DISAPPOINTED!!!!! to say the least. My only hope is that Sobieski does the right thing. Is this a bad furnace? Is this a lemon furnace? Built in guarantee for work? more

I just have to tell you how pleased I am with your service today. Monte, my plumber, was able to repair leaks in my shower stall drain, my bathroom sink, and repair my leaky toilet! I was really impressed with Monte's work: he was extremely professional, responsible and knew exactly what to do to solve all my plumbing problems. I highly recommend Sobieski Plumbing! They're the best! more

Great service from these guys. I needed a new furnance and upgrade to my air conditioner. Sobieski had someone out right away and the new system in place in days. There was no rush due to the time of year but they indicated that they could do it right away if needed. more